Issue
You have a CloudBees CD (Flow) job that stays in Starting
status longer than expected, and you would like to open a support ticket to get help.
Resolution
The required data to attach to your support ticket for this situation is:
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Symptoms - Screen shots of what you see in the UI, and/or Copy/paste of message you see in the UI
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Time range - Approximate time range when this issue was observed, including the time zone
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Logs - the commander.log from that timeframe
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JobID and job details report - Output of ectool getJobDetails jobID > jobDetails.xml
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Agent Name - If this involves a specific agent, the agent name and the respective
jagent.log
andagent.log
for that time range -
Steps to reproduce - If possible, please give us a detailed account of where and when you see errors
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Cluster name - If you have multiple CloudBees CD clusters, please let us know which cluster this issue is happening in