# Troubleshooting Guides: CloudBees CI Troubleshooting Guides: CloudBees CI ==================================== * [A bug corrupts a file from ULC (User License Counting) causing delayed logins and other potential side effects in CloudBees CI release 2.516.1.28665](https://docs.cloudbees.com/d/kb-1753999890) * [A plugin release is not available from Update Center](https://docs.cloudbees.com/d/kb-230655088) * [Abort Move/Copy/Promote operation](https://docs.cloudbees.com/d/kb-360033317512) * [CloudBees CI BlueOcean Deprecation](https://docs.cloudbees.com/d/kb-1723041505) * [After successful login with SAML in Microsoft Entra ID, Groups and permissions are not properly set.](https://docs.cloudbees.com/d/kb-4855810066587) * [After upgrading to 2.452.4.1 I can’t configure the SCM section of my Freestyle jobs](https://docs.cloudbees.com/d/kb-1761658153) * [After upgrading to 2.479.3.2 my proxy configuration is ignored.](https://docs.cloudbees.com/d/kb-1741017527) * [All pipeline jobs are getting stuck at git step](https://docs.cloudbees.com/d/kb-1712010148) * [Why Are Jenkins Logs Filled With ALPN Callback Dropped Spam?](https://docs.cloudbees.com/d/kb-1666267397) * [Angry Jenkins after logging in with SSO using the SAML plugin v2.0.9](https://docs.cloudbees.com/d/kb-1730295674) * [AWS Device Farm Plugin file leak](https://docs.cloudbees.com/d/kb-360028572531) * [Backup job fails: User is missing the Overall/Administer permission](https://docs.cloudbees.com/d/kb-1759950217) * [Backup Jobs fail after upgrade to release 2.319.3.4 or higher](https://docs.cloudbees.com/d/kb-1666267398) * [Why Are Pull Requests Not Triggering Builds On A Multibranch Project?](https://docs.cloudbees.com/d/kb-1671825328) * [Beekeeper is not available](https://docs.cloudbees.com/d/kb-360025176152) * [Bitbucket Webhooks Troubleshooting](https://docs.cloudbees.com/d/kb-115000051112) * [Cannot make my AD configuration to work](https://docs.cloudbees.com/d/kb-235932268) * [Jenkins LDAP Configuration Troubleshooting](https://docs.cloudbees.com/d/kb-235438387) * [CasC hot reload does not apply my latest bundle](https://docs.cloudbees.com/d/kb-1760720855) * [Changing the @ separator character for workspace folders when concurrent builds are enabled](https://docs.cloudbees.com/d/kb-360055788811) * [Checkpoint Restart causes Pipeline Deserialization/FlowHead Error](https://docs.cloudbees.com/d/kb-360057119951) * [CJOC license does not propagate into managed controllers](https://docs.cloudbees.com/d/kb-360027526172) * [Client controller trying to connect to Kubernetes managed agents](https://docs.cloudbees.com/d/kb-360030799731) * [CloudBees Amazon AWS CLI plugin end-of-life announcement](https://docs.cloudbees.com/d/kb-1747046479) * [CloudBees CI release 2.361.1.2 does not spin up using the Windows installer](https://docs.cloudbees.com/d/kb-1666267399) * [CloudBees Deployer Plugin EOL](https://docs.cloudbees.com/d/kb-360027154611) * [Colors are not displayed immediately after build using AnsiColor plugin 0.6.x](https://docs.cloudbees.com/d/kb-360032960232) * [Copy Remote Artifact step fails with “group id ‘XXXXX’ is too big ( > 2097151 ).”](https://docs.cloudbees.com/d/kb-1712010149) * [Blue Ocean Displaying 'Organization Jenkins Not Found'](https://docs.cloudbees.com/d/kb-360029774452) * [Custom controller provisioning YAML settings are disregarded after upgrade to 2.375.3.3 or later](https://docs.cloudbees.com/d/kb-1695160673) * [Deadlock on logging.StreamHandler](https://docs.cloudbees.com/d/kb-360031146092) * [Dedicated inbound TCP agents Troubleshooting guide](https://docs.cloudbees.com/d/kb-115001416548) * [Dedicated SSH agent gets disconnected](https://docs.cloudbees.com/d/kb-115001369667) * [Diagnosing Java Native Memory Issues](https://docs.cloudbees.com/d/kb-360042655312) * [Disabling CDN legacy mode support in front of the Update Center (downloads.cloudbees.com)](https://docs.cloudbees.com/d/kb-1695160674) * [Display URL API plugin causes a Classloading Bottleneck slowing down Jenkins](https://docs.cloudbees.com/d/kb-360034330471) * [does not seem to be running inside a container](https://docs.cloudbees.com/d/kb-360033981612) * [Email Extension Plugin TEST\_COUNTS macro returns blank](https://docs.cloudbees.com/d/kb-360026807171) * [error-in-catalog-config are piling up in my Pipeline Template Catalogs](https://docs.cloudbees.com/d/kb-1759950218) * [Find What Triggered/Caused a Job to Build](https://docs.cloudbees.com/d/kb-360055283971) * [Framework Deployer permissions missing from the permissions list in new controllers](https://docs.cloudbees.com/d/kb-1735938650) * [GCE agent provisioning fails with EOFException](https://docs.cloudbees.com/d/kb-1666267400) * [Getting an Assertion error where the JIRA plugin is apparently missing its descriptor](https://docs.cloudbees.com/d/kb-360032725771) * [GitHub webhook triggering is delayed](https://docs.cloudbees.com/d/kb-4403147016091) * [GitHub: Webhook Troubleshooting](https://docs.cloudbees.com/d/kb-224621648) * [CloudBees CI on traditional platforms High Availability (active/active) not forming a cluster](https://docs.cloudbees.com/d/kb-1712010150) * [Migration of Maven Integration plugin jobs to the Pipeline Maven Integration plugin](https://docs.cloudbees.com/d/kb-1701723781) * [High Availability (active/passive) Installations Troubleshooting](https://docs.cloudbees.com/d/kb-236100908) * [How to analyze Jenkins Startup Performance logs](https://docs.cloudbees.com/d/kb-360041262032) * [How to clear Maven cache](https://docs.cloudbees.com/d/kb-360055200412) * [How to collect agent pod logs from Google Cloud Logger](https://docs.cloudbees.com/d/kb-1767215931) * [How to Fix the Pipeline Stage View log box transparency?](https://docs.cloudbees.com/d/kb-360059042232) * [Troubleshoot Slow Builds](https://docs.cloudbees.com/d/kb-360058746291) * [How to move a job remotely](https://docs.cloudbees.com/d/kb-360035625171) * [How to troubleshoot 'hudson.FilePath is missing' in a Pipeline run](https://docs.cloudbees.com/d/kb-4402585187483) * [How to troubleshoot 'no space left on device' errors in Linux](https://docs.cloudbees.com/d/kb-360014830992) * [How to Troubleshoot the Root Cause of RunIdMigrator occurrences](https://docs.cloudbees.com/d/kb-360052964732) * [How to troubleshoot the connection with the proxy on Jenkins?](https://docs.cloudbees.com/d/kb-215787647) * [HTTP 403 Bad signature or Controller Already Connected After DR Restore](https://docs.cloudbees.com/d/kb-1787150995) * [I am unable to delete a user from an RBAC group using UI or the API](https://docs.cloudbees.com/d/kb-1734503350) * [I can’t save any change under configure system because of the Conjur Secrets plugin.](https://docs.cloudbees.com/d/kb-1735938651) * [I get an Owner mismatch error when configuring an Organization Folder with a GitHub App](https://docs.cloudbees.com/d/kb-1768236349) * [I have a stuck Pipeline and I can not stop it](https://docs.cloudbees.com/d/kb-360000913392) * [I have seen SEVERE logs related to invalid SAML XML in my CloudBees CI instance](https://docs.cloudbees.com/d/kb-1735938652) * [I see the option Rebuild twice in any of my builds](https://docs.cloudbees.com/d/kb-1735938648) * [I want to change my Security Realm to SAML, but Angry Jenkins prevents it.](https://docs.cloudbees.com/d/kb-1730295673) * [CloudBees CI Incompatibility in Github plugin after upgrading to 2.426.3.3](https://docs.cloudbees.com/d/kb-1716477837) * [Invoking ambiguous Pipeline Step triggerRemoteJob](https://docs.cloudbees.com/d/kb-360030668932) * [IO Troubleshooting on Linux](https://docs.cloudbees.com/d/kb-115003461772) * [java.lang.ClassNotFoundException: org.apache.xerces.parsers.SAXParser](https://docs.cloudbees.com/d/kb-360034588971) * [After upgrading, git checkouts fail due to JENKINS-70534](https://docs.cloudbees.com/d/kb-1712010147) * [CloudBees Core CI logs default location](https://docs.cloudbees.com/d/kb-1712010151) * [Jenkins hangs when using more than 70 processors](https://docs.cloudbees.com/d/kb-360033422272) * [Jenkins Health Advisor by CloudBees - Troubleshooting Guide](https://docs.cloudbees.com/d/kb-115001213031) * [Jenkins Jobs are not Starting](https://docs.cloudbees.com/d/kb-360016134572) * [How to Troubleshoot and Address Jenkins Startup Performances](https://docs.cloudbees.com/d/kb-115000784092) * [Jira Plugin site configuration lost after restart](https://docs.cloudbees.com/d/kb-360032551212) * [Troubleshooting JIRA Trigger no longer triggering builds](https://docs.cloudbees.com/d/kb-1661460835) * [Job is failing because a parameter length exceeded](https://docs.cloudbees.com/d/kb-1741017528) * [JobConfigHistory plugin can cause startup performance issues](https://docs.cloudbees.com/d/kb-360027866992) * [Jobs or folders are not showing up in the dashboard](https://docs.cloudbees.com/d/kb-360055602492) * [Heap dump shows large object of Java Static org.jenkinsci.plugins.pubsub.Message.jenkins](https://docs.cloudbees.com/d/kb-360029308691) * [Licensing and Expiration Banner Troubleshooting](https://docs.cloudbees.com/d/kb-235708947) * [Link to inherited RBAC group is incorrect](https://docs.cloudbees.com/d/kb-1759950220) * [How to Troubleshoot and Address Liveness / Readiness probe failure](https://docs.cloudbees.com/d/kb-360041796991) * [Lockable Resources Plugin throws null pointer exception](https://docs.cloudbees.com/d/kb-360030552792) * [Login in Operations Center not propagated in Managed Controllers](https://docs.cloudbees.com/d/kb-1735938653) * [\[ is an invalid path](https://docs.cloudbees.com/d/kb-360033655491) * [Memory leak caused by Manage Old Data Administrative Monitor](https://docs.cloudbees.com/d/kb-1785438700) * [Memory leak due to SSE Gateway](https://docs.cloudbees.com/d/kb-360033957112) * [Memory Leak in Xray-For-Jira-Connector Plugin](https://docs.cloudbees.com/d/kb-360042622711) * [Metaspace Leak Due to classes not being cleaned up](https://docs.cloudbees.com/d/kb-360029574172) * [Method Code Too Large Error](https://docs.cloudbees.com/d/kb-360039361371) * [Missing menu options in the left sidebar of CloudBees CI](https://docs.cloudbees.com/d/kb-1756994125) * [How to troubleshoot Move Copy Promote issues?](https://docs.cloudbees.com/d/kb-219645547) * [Multiple Builds From Single Trigger](https://docs.cloudbees.com/d/kb-360030612352) * [My AD/LDAP group is not found after adding it to a RBAC group](https://docs.cloudbees.com/d/kb-360000927171) * [My build is failing due to a shared library error](https://docs.cloudbees.com/d/kb-1741017529) * [My CasC Export feature is not working](https://docs.cloudbees.com/d/kb-1734503351) * [My cluster operations fail since I migrated to Java 11](https://docs.cloudbees.com/d/kb-1759950221) * [Unable to see the "Don’t keep this build forever" button for Pipelines](https://docs.cloudbees.com/d/kb-1761658155) * [My instance is failing to start because Active Choice plugin is not CasC compatible](https://docs.cloudbees.com/d/kb-1734503353) * [My HA/HS instances are not starting after upgrading to 2.479.1.4](https://docs.cloudbees.com/d/kb-1741017530) * [CloudBees CI Search field doesn´t provide any results with Nested View plugin installed](https://docs.cloudbees.com/d/kb-1716477838) * [Having CJOC-CC/CJOC-agents JNLP communication issues](https://docs.cloudbees.com/d/kb-115000056671) * [No field lastEnabledState found in class com.cloudbees.jenkins.plugins.advisor.AdvisorGlobalConfiguration](https://docs.cloudbees.com/d/kb-360030817672) * [Errors in the logs due to 'java.lang.NoClassDefFoundError: jenkins/model/DownloadSettings'](https://docs.cloudbees.com/d/kb-360044243892) * [java.lang.NoClassDefFoundError: com/ibm/websphere/management/exception/ConnectorException](https://docs.cloudbees.com/d/kb-360033342051) * [NoClassDefFoundError when Move Copy Promote jobs](https://docs.cloudbees.com/d/kb-360036350671) * [NodeJS Plugin NullPointerException](https://docs.cloudbees.com/d/kb-360029885191) * [Older versions of Micro Focus Application Automation Tools plugin can cause deadlocks](https://docs.cloudbees.com/d/kb-360027915232) * [Shared agents are not available for Controllers after upgrading](https://docs.cloudbees.com/d/kb-1683292299) * [Operations Center-client controller connectivity issues](https://docs.cloudbees.com/d/kb-232197588) * [Operations Center connectivity issues while trying to Push the Connection Details](https://docs.cloudbees.com/d/kb-232197548) * [Pipeline builds using docker.image.inside fail after upgrade](https://docs.cloudbees.com/d/kb-360046926092) * [Pipeline script snippet is displayed as empty when Micro Focus Application Automation Tools plugin is installed](https://docs.cloudbees.com/d/kb-1765494560) * [Pipeline Catalog Import via CLI fails all imports on one catalog failure](https://docs.cloudbees.com/d/kb-1759950222) * [Pipeline Template Catalogs Import via CLI fails all imports on one catalog failure](https://docs.cloudbees.com/d/kb-1741017531) * [Prevent the Multibranch Pipeline/Organization Folder from triggering builds on the initial indexing](https://docs.cloudbees.com/d/kb-1695160675) * [PRQA plugin affected by JEP-200](https://docs.cloudbees.com/d/kb-360029687251) * [Troubleshooting \[jenkins://instanceid/folder/item](https://docs.cloudbees.com/d/kb-360055714511) is an invalid path\] * [Rendering some UI resources always fails with a 504 Bad Gateway](https://docs.cloudbees.com/d/kb-1741017533) * [Reverse Proxy troubleshooting guide](https://docs.cloudbees.com/d/kb-360034638071) * [Troubleshooting: CloudBees ServiceNow Plugin](https://docs.cloudbees.com/d/kb-360031069671) * [SlaveLeaseTable H2 DB exception after core upgrade](https://docs.cloudbees.com/d/kb-1695160676) * [Shared Agents are not leased to controllers because the Operations Center Agent Provisioning Service is not configured](https://docs.cloudbees.com/d/kb-1712010152) * [Shared Libraries fail with `java.lang.NoSuchFieldError: workspace` error after an upgrade](https://docs.cloudbees.com/d/kb-1747899553) * [Since I migrated my instance to JDK 17, some Groovy code fails](https://docs.cloudbees.com/d/kb-1734503354) * [SonarQube plugin exception "Error fetching project information"](https://docs.cloudbees.com/d/kb-1668698332) * [SonarQube plugin UnknownHostException](https://docs.cloudbees.com/d/kb-360027084351) * [Spring Security update breaks LDAP integration when special characters are used](https://docs.cloudbees.com/d/kb-360062048531) * [Cannot access Git Repository after Installing Sidecar Injector](https://docs.cloudbees.com/d/kb-360057095932) * [SSL Certificates Troubleshooting](https://docs.cloudbees.com/d/kb-115002505772) * [Troubleshoot the Auto-Generated Support Bundles retention](https://docs.cloudbees.com/d/kb-360054171172) * [The build counter in my pipelines does not start at 1.](https://docs.cloudbees.com/d/kb-1759950223) * [The Build with Parameters screen loads slowly](https://docs.cloudbees.com/d/kb-360034543771) * [The cloudbees-support plugin not active on enterprise instance](https://docs.cloudbees.com/d/kb-360025579291) * [The log-in with AD plugin is very slow](https://docs.cloudbees.com/d/kb-235991547) * [The log-in with LDAP plugin is very slow](https://docs.cloudbees.com/d/kb-235216188) * [The same CloudBees Skip plugin WARNING is flooding the logs](https://docs.cloudbees.com/d/kb-1734503355) * [Tracing Missing Files with auditd](https://docs.cloudbees.com/d/kb-1695160677) * [Troubleshooting CloudBees CI (CloudBees Core) on Modern Cloud Platforms - controller is not accessible](https://docs.cloudbees.com/d/kb-360037506411) * [Troubleshooting CloudBees CI (CloudBees Core) on Modern Cloud Platforms - Operations Center is not accessible](https://docs.cloudbees.com/d/kb-360038638992) * [Unable to log username when using Jenkins (Winstone) Access Logging](https://docs.cloudbees.com/d/kb-360034949332) * [Unable to use jstack or jmap when running Jenkins inside Docker container](https://docs.cloudbees.com/d/kb-360037139692) * [What is listDProcessesNativeStacks.sh and how does it help?](https://docs.cloudbees.com/d/kb-360018917251) * [What is collectPerformanceData.sh and how does it help?](https://docs.cloudbees.com/d/kb-360016440131) * [Unexpected Maven project file name WARNING message](https://docs.cloudbees.com/d/kb-360030966311) * [Update Center information is not updated, which makes the available plugin updates not to be listed properly](https://docs.cloudbees.com/d/kb-360009889131) * [Upgrading my instance from 2.462.3.3 to 2.479.1.4 failed to start](https://docs.cloudbees.com/d/kb-1734503356) * [User Timezone Preference Resets to Default Upon Logout](https://docs.cloudbees.com/d/kb-1787150997) * [What Plugin is providing this class?](https://docs.cloudbees.com/d/kb-360004592631) * [Why can I no longer save anything from the System Configuration sections?](https://docs.cloudbees.com/d/kb-1734503357) * [Why does my Jenkins home directory contain random temporary files](https://docs.cloudbees.com/d/kb-360055050311) * [Why is a CAP plugin being upgraded automatically at startup although I have automatic upgrades of plugins disabled](https://docs.cloudbees.com/d/kb-1727448588) * [Why is my user activity missing?](https://docs.cloudbees.com/d/kb-1718030867) * [Workspace folder names exceed character limit on Windows](https://docs.cloudbees.com/d/kb-360031022751) * [XL Release plugin can cause startup performance issues](https://docs.cloudbees.com/d/kb-360028500731)