CloudBees Engineering Efficiency support policies

This page provides support policies for CloudBees Engineering Efficiency.

How to get support

If you have an issue, you can use a support request (support.cloudbees.com) and your scheduled feedback call to give feedback and get support. As part of the preview, you will have direct access to product teams.

If you encounter any problems, you can always contact your appointed CloudBees preview coordinator.

What you should expect next

After you submit a support issue, here’s what should happen next:

  1. You’ll receive an automated email indicating that CloudBees has received your support request.

  2. Depending on the priority level of your issue, you’ll be contacted by a CloudBees employee within the target response time.