This page details the support policies specific to CloudBees Jenkins Platform.
You can view the full CloudBees Support terms and conditions at CloudBees support terms and conditions.
You must have installed the Support plugin.
After you submit a support issue, here’s what should happen next:
You’ll receive an automated email indicating that CloudBees has received your support request.
Depending on the priority level of your issue, you’ll be contacted by a CloudBees employee within the target response time.