Jira Cloud integration

The Jira Cloud app allows you to link Jira projects to associated products, and get visibility into all tickets and related data, which enables more efficient prioritization and tracking of all work related to those projects.

Integration with Jira Cloud is provided through the CloudBees Software Delivery Management app, which is available on the Atlassian marketplace.

After you install the CloudBees Software Delivery Management app in your Jira Cloud instance, webhooks and requests for data can be sent and received between CloudBees Engineering Efficiency and your Jira Cloud instance.

Subtasks from Jira issues are not used in calculations for screens that use Jira data, like Investment area, Activity, and Cycle time.

Refer to Jira Cloud data integration for details about data stored and used from Jira Cloud.
Jira Cloud app
Figure 1. Jira Cloud app

Enabling the CloudBees Jira Cloud app

This procedure requires Jira administrator rights.

To enable the CloudBees Software Delivery Management app for Jira Cloud:

  1. Sign in to your Jira instance as an admin.

  2. Open a new browser window to the CloudBees Software Delivery Management app on the Atlassian Marketplace.

  3. Select Cloud from the drop-down menu in the right end of the menu bar.

  4. Select Get it now.

  5. Select a Jira Cloud site to install the app.

  6. Select Install app.

  7. Follow the on-screen instructions.

Next, return to CloudBees Engineering Efficiency to connect the Jira Cloud app.

Connecting to Jira Cloud

This procedure requires CloudBees Engineering Efficiency administrator rights.

To connect Jira Cloud to CloudBees Engineering Efficiency:

  1. Sign in to CloudBees Engineering Efficiency as an admin.

  2. In the top right, select your organization to open the User profile menu and then select your name.

  3. In the left navigation, select Engineering Efficiency  Apps.

  4. Select Jira Cloud.

  5. Select Add connection. NOTE: You can select Add connection multiple times for the same user profile to add multiple Jira Cloud instances.

  6. On the Add Jira connection screen, verify that you want to install and configure the CloudBees Software Delivery Management app, and then click Continue. You will be redirected to the Atlassian website.

  7. On the CloudBees Software Delivery Management screen, in Authorize for, select the user profile to which you want to connect Jira.

  8. Select Accept. You will be redirected to CloudBees Engineering Efficiency.

  9. Select a CloudBees user profile to use and select Confirm.

  10. On the Successful connection dialog, click Close.

Requesting data removal

Once data is imported into the System of Record, data will stay synchronized as part of normal operations as data changes. You can request to have data removed from your organization by contacting CloudBees support.

Removing a Jira Cloud integration

This procedure requires CloudBees Engineering Efficiency administrator rights.

To remove a Jira Cloud integration:

  1. In the top right, select your organization to open the User profile menu and then select your name.

  2. In the left navigation, select Engineering Efficiency  Apps.

  3. Select Jira Cloud.

  4. Locate the Jira Cloud provider URL that you want to remove. Select the vertical dots menu at the right of the provider URL row. Select Remove.

    Jira Cloud
    Figure 2. Jira Cloud
  5. On the Remove connection dialog box, confirm that you want to remove the connection. Select Remove.

  6. Go to the UPM page for your Jira instance. Example: https://{your-instance-name}.atlassian.net/plugins/servlet/upm?source=side_nav_manage_addons

  7. Uninstall the CloudBees Software Delivery Management app.