This page details the support policies specific to CloudBees Release Orchestration SaaS.
Support for CloudBees Release Orchestration SaaS encompasses the following:
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Bug and security fixes are subject to a risk assessment by the CloudBees engineering team.
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Features and suggestions
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Suggestions on new features are subject to an evaluation against the product roadmap by CloudBees product managers and a risk assessment by CloudBees engineers.
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New features will be available automatically.
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Compatibility and upgrades
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For CloudBees Release Orchestration SaaS customers running other CloudBees products, CloudBees endeavors to maintain compatibility with supported releases of those products.
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Support for CloudBees Release Orchestration SaaS does not encompass the following:
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Professional Services.
How to get support
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Submit a Support Request through the Support portal.
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In the Support Request, specify the product as CloudBees Release Orchestration SaaS.
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Provide any additional requested information, including:
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A description of the problem.
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Any expected results or output.
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Screenshot/recording of experienced problem.
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Screenshot of code (if applicable).
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What you should expect next
After you submit a support issue, here’s what should happen next:
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You’ll receive an automated email indicating that CloudBees has received your support request.
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Depending on the priority level of your issue, you’ll be contacted by a CloudBees employee within the target response time.
You can view the full terms and conditions at CloudBees Support terms and conditions.