Handling error messages

CloudBees SDM is a preview, with early access for select preview members. Product features and documentation are frequently updated. If you find an issue or have a suggestion, please contact CloudBees Support.

Most problems in CloudBees SDM can be resolved by waiting a few minutes and retrying. More difficult issues may require help from CloudBees Support at support.cloudbees.com.

Most error messages arise from two situations:

  • An issue prevents an action like reordering products from rendering properly

  • An issue on the back-end, such as an unreachable service, which prevents data from displaying.

Rendering issues

In some cases, data may not display due to an issue with connecting to a data source, a network error, or some other issue. The error message indicates the action that caused the error, like trying to sort the product list. The rest of the message provides any follow-up actions you can try. These actions may be as simple as waiting a few minutes or requesting help from your administrator.

You may see an error message like this in red: Some products could not be reordered at this time. Please try again in a few minutes. If the problem persists, contact your administrator.

If you encounter this issue, wait a few minutes and then try the same action again. If you continue to see the error message, contact your administrator or CloudBees Support. CloudBees Support can view logs from the cloud services connected to CloudBees SDM and help your administrator determine the issue.

Service unavailable issues

CloudBees SDM may not display a page if a service is unavailable or unreachable. In these cases, you may see a black screen with an error message that says: Oops. Something went wrong. Please contact CloudBees Support.

CloudBees Support can view logs from the cloud services connected to CloudBees SDM and help your administrator determine the issue.