CloudBees CI License Expiration FAQ

Article ID:115003581332
1 minute readKnowledge base

What happens when my license expires?

The software will be blocked and you won’t be able to access the instance until you renew the license.

I am using a paid license which expired. How do I get a new license?

You can open a standard support ticket with your instance id asking for a new license. CloudBees team will reach out to you to refine the details. You are encouraged to attach your last auto-generated support bundle to the ticket.

I am using a trial license which expired. How do I get a paid license?

If you wish to buy a license, email ( or

What do I do if I do not want to renew the license?

If you wish to not use CloudBees CI and you would like to remove CloudBees' enterprise features look under the uninstallation section for steps to go back to Jenkins LTS.

You can refer to this page for more information.