Solution
The mapping of network drives must happen during agent startup. The relevant exec command (such as "exec net use t: //remotemachine/share" or "exec cmd /c subst Z: D:/snapshot") can be placed into c:\Ecloud\i686_win32\bin\runagent.local.
Another issue to consider is that any resources accessed must be accessible by the user that runs the agent processes. Verify the user that runs the agent by checking for agent.exe in the process list available from the Taskbar.
This article is part of our Knowledge Base and is provided for guidance-based purposes only. The solutions or workarounds described here are not officially supported by CloudBees and may not be applicable in all environments. Use at your own discretion, and test changes in a safe environment before applying them to production systems.