Global Artifactory Server credentials configuration lost after upgrading from version 3.4.1

Article ID:360048120612
1 minute readKnowledge base


  • After upgrading the artifactory plugin from 3.4.1 or earlier to a version earlier than 3.7.2, the global Artifactory server credentials configuration under Manage Jenkins  Configure System  Artifactory is lost.

  • artifactory #299: Global Artifactory Server configuration lost when upgrading from 3.4.1


In version 3.5.0 of the Artifactory plugin, a credential converter was introduced to provide backward compatibility with recent changes made to the type of stored credentials in the Artifactory Server configuration. However a bug in this converter causes the credentials configuration to not be readable anymore by Jenkins when the component is loaded, and report the problem in Manage Jenkins  Manage Old Data.

When in that state, **if an administrator saves the Jenkins global configuration the erroneous artifactory server configuration will be persisted, which could cause builds relying on this configuration to fail.

See the full details in [artifactory #299](


To resolve this problem:

  • Keep a backup of the current $JENKINS_HOME/org.jfrog.hudson.ArtifactoryBuilder.xml

  • Restore the file $JENKINS_HOME/org.jfrog.hudson.ArtifactoryBuilder.xml from a backup

  • Upgrade Artifactory to version 3.7.2 or later