Unable to connect to Operations Center

Article ID:219645147
1 minute readKnowledge base

Issue

  • The Client controllers take too long to connect to the Operations Center instance

  • The Client controllers cannot connect to the Operations Center instance

Environment

  • CloudBees Jenkins Operations Center

  • CloudBees Jenkins Enterprise

Resolution

  • Set TCP port for JNLP agent agents to Fixed in Configure Global Security page

    1. Go to CloudBees Jenkins Operations Center

    2. Click on Manage Jenkins on the left side of the navigator

    3. Click on Configure Global Security in Manage Jenkins page

    4. Select Enable security check box and set the TCP port for JNLP agent agents to Fixed with port number image::common-kb::Enable-security-TCP-port-to-Fixed.png[]

This article is part of our Knowledge Base and is provided for guidance-based purposes only. The solutions or workarounds described here are not officially supported by CloudBees and may not be applicable in all environments. Use at your own discretion, and test changes in a safe environment before applying them to production systems.