The cloudbees-support plugin not active on enterprise instance

Issue

Plugin cloudbees-support is either disabled, not installed, or failed to load.

The CloudBees support team require that this plugin be installed.

Environment

CloudBees CI (CloudBees Core)
CloudBees CI (CloudBees Core) on modern cloud platforms - Managed controller
CloudBees CI (CloudBees Core) on modern cloud platforms - Operations Center
CloudBees CI (CloudBees Core) on traditional platforms - Client controller
CloudBees CI (CloudBees Core) on traditional platforms - Operations Center
CloudBees Jenkins Enterprise
CloudBees Jenkins Enterprise - Managed controller
CloudBees Jenkins Enterprise - Operations center
CloudBees Support Plugin

Resolution

Go to the Jenkins instance Plugin Manager and ensure that plugin cloudbees-support is installed and not disabled.

You can check for failed plugins by navigating to Manage Jenkins and looking for any are dependency errors loading plugins.

This article is part of our Knowledge Base and is provided for guidance-based purposes only. The solutions or workarounds described here are not officially supported by CloudBees and may not be applicable in all environments. Use at your own discretion, and test changes in a safe environment before applying them to production systems.