CloudBees CI high availability replicas show inconsistencies

1 minute readKnowledge base

Issue

When browsing different CloudBees CI high availability replicas, you may notice inconsistencies between the replicas (for example, a job is present in one replica but not in another).

Environment

Resolution

This is a rare problem to happen based upon our testing on various cloud vendors, but this issue is tracked as a bug, and is planned to be fixed in a future release.

Workaround

If running CloudBees CI on traditional platforms on NFS, ensure the mount point is configured to use lookupcache=positive mode so that newly created files from one replica will be found by other replicas promptly. If running CloudBees CI on modern cloud platforms using a NFS equivalent StorageClass, ensure the StorageClass is configured with lookupcache=positive in the mount options.

Tested product/plugin versions

CloudBees CI on modern cloud platforms - managed controller 2.462.1.3

This article is part of our Knowledge Base and is provided for guidance-based purposes only. The solutions or workarounds described here are not officially supported by CloudBees and may not be applicable in all environments. Use at your own discretion, and test changes in a safe environment before applying them to production systems.