KBEC-00040 - IE7 SSL certificate acceptance procedure for HTTPS

Article ID:360032832292
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When using HTTPS, Microsoft Internet Explorer 7 (IE7) displays a security message that is intimidating and obscure.

IE7 displays the error message: "There is a problem with this website’s security certificate." You may see this message when you go to the Commander server for the first time in that IE7 session.

This message is displayed under several circumstances, the two primary being when the certificate is self signed or the CA Certificate has a problem validating or is expired.

This article describes how to eliminate the message on subsequent visits to the site if the source of the message is caused by a self signed certificate. This article does not describe how to get a certificate signed by a Certificate Authority (CA) that would prevent this security message.

To view your current security certificates in Internet Explorer:

  1. Go to Tools > Internet Options > then Content tab.

  2. Under Certificates, click Certificates or Publishers to view the list of trusted certificates.

  3. When you are finished viewing the information, click Close, and then click OK.


Use the IE7 "Install Certificate" feature to accept the self signed security certificate permanently if the certificate is not present in "Trusted Root Certification Authorities".

  1. Run IE as an administrator (Right-click the desktop icon).

  2. Visit the site: use the host name in a form like host.myCompany.com, for example, CommanderServer.electric-cloud.com (localhost will not work).

  3. Click through the certificate error - for example, "Continue to this website (not recommended)".

  4. Click the "Certificate Error" button in the "now red" address bar.

  5. Click "View Certificate".

  6. Click "Install Certificate" and follow the dialog.

  7. On Windows Vista, unlike on Windows XP, you must click the "Place all certificates in the following store" radio button, and choose the "Trusted Root Certification Authorities" store. If you do not do this, the certificate goes to your personal store, and it is not trusted by IE.