Description
Active Directory and LDAP directory providers can sometimes fail because of underlying network configuration changes, or during configuration, the different provider options appear not to work.
You need a way the check the provider configuration.
Solution
Try the configuration outside of CloudBees CD (CloudBees Flow) using JXplorer.
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Download JXplorer from https://www.jxplorer.org/.
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Start JXplorer.
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In the upper left-hand corner, select the "Connect to a DSA" icon. (icon that looks like a closed plug)
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From the pop-up, try the URL to the provider to make sure the URL is constructed properly and the URL responds through the network.
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If you have an account and password for the provider, you can attempt to log in to the provider and explore the provider setup.
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Use the query aspect to find an example user, perhaps yourself.