New value for a Cyberark PAM username is not fetched from my pipeline

Last Reviewed:2025-07-25()
2 minute readKnowledge base

Issue

I am using CyberArk PAM to fetch secrets from a safe and use them in a pipeline. When changing the username and password in the safe, the new password is reflected in Jenkins pipeline but the old username is fetched.

Context

The cloudbees-cyberark-credentials plugin caches the username. Moreover, the cache retention period for the username can be customized, but it cannot be less than 1 minute.

In the Advanced section of the credentials provider configuration for CyberArk, we see:

cyberark-config
  1. To adjust the retention for "other details" cache (it cannot be less that 1 minute).

  2. To indicate if the password should also be cached.

In CloudBees CI versions before 2.516.1.28662 there was a bug that would make this Cyberark credentials cache expiration for the username not effective.

Resolution

  • For CloudBees CI versions earlier than 2.516.1.28662, the solution is to upgrade to 2.516.1.28662 or later to get the fix.

  • For CloudBees CI versions 2.516.1.28662 and later, review your cache expiration configuration and set it to 1 minute.

Workaround

In case you need to refresh immediately one or more CyberArk PAM cache entries you can use the following scripts:

  • to invalidate a single cache entry:

// Configuration def vault = 'Jenkins'; def folder = 'Root'; def objectId = 'my_user'; // Invalidate a single entry import com.cloudbees.jenkins.plugins.cyberark.credentials.CyberArkGlobalConfiguration; def cyberArk = CyberArkGlobalConfiguration.getInstance(); if(cyberArk == null) { println 'No CyberArk configuration found' return } println 'Invalidate cache entry' cyberArk.clearCached(cyberArk.appId, vault, folder, objectId);
  • to invalidate all cache entries:

import com.cloudbees.jenkins.plugins.cyberark.credentials.CyberArkGlobalConfiguration; def cyberArk = CyberArkGlobalConfiguration.getInstance(); if(cyberArk == null) { println 'No CyberArk configuration found' return } // Invalidate all entries println 'Invalidate all entries' cyberArk.cache.invalidateAll();

Tested product/plugin versions

CloudBees CI on modern cloud platforms - managed controller version 2.492.2.2 cloudbees-cyberark-credentials version 308