Inactive Items Report UI shows no items while downloaded report shows many items

Last Reviewed:2026-01-06()
1 minute readKnowledge base

Issue

The CloudBees Inactive Items Plugin UI displays no inactive items (or fewer items than expected), while the downloaded report (JSON, CSV, or XML) shows a different count with many inactive items.

Environment

Explanation

This is expected behavior. The UI and the downloaded reports display different types of items:

  • UI display: Shows only inactive Jobs (Pipeline jobs, Freestyle jobs, etc.)

  • Downloaded reports: Include all inactive Items, which encompasses:

    • Jobs (Pipeline, Freestyle, etc.)

    • Folders

    • Multibranch Pipeline projects

    • Organization Folders

    • Other item types

The discrepancy occurs because Folders, Multibranch Pipeline projects, and Organization Folders are classified as Items but not as Jobs in CloudBees CI. Therefore:

  • If you have inactive Folders or Multibranch Pipeline projects without active branches, they appear in the downloaded report but not in the UI list

  • The UI count reflects only inactive Jobs

  • The downloaded report count includes all inactive Items

This design is intentional to keep the UI focused on actionable job-level items while providing comprehensive reporting in downloadable formats.

Tested product/plugin versions

This article is part of our Knowledge Base and is provided for guidance-based purposes only. The solutions or workarounds described here are not officially supported by CloudBees and may not be applicable in all environments. Use at your own discretion, and test changes in a safe environment before applying them to production systems.