Jenkins doesn’t start after upgrading support core plugin

Article ID:360001792432
1 minute readKnowledge base

Issue

  • Our Jenkins instance UI shows an stacktrace after upgrading support core plugin 2.45

Environment

  • CloudBees Jenkins Enterprise - Managed controller (CJE-MM)

  • CloudBees Jenkins Enterprise - Operations center (CJE-OC)

  • CloudBees Support plugin <= 3.14

  • Support Core plugin 2.45

Resolution

After login, all you can see is an stacktrace in the Dashboard:

at hudson.security.HudsonFilter.doFilter(HudsonFilter.java:171)
	at org.eclipse.jetty.servlet.ServletHandler$CachedChain.doFilter(ServletHandler.java:1637)
	at org.kohsuke.stapler.compression.CompressionFilter.doFilter(CompressionFilter.java:49)
	at org.eclipse.jetty.servlet.ServletHandler$CachedChain.doFilter(ServletHandler.java:1637)
	at hudson.util.CharacterEncodingFilter.doFilter(CharacterEncodingFilter.java:82)
	at org.eclipse.jetty.servlet.ServletHandler$CachedChain.doFilter(ServletHandler.java:1637)
	at org.kohsuke.stapler.DiagnosticThreadNameFilter.doFilter(DiagnosticThreadNameFilter.java:30)
	at org.eclipse.jetty.servlet.ServletHandler$CachedChain.doFilter(ServletHandler.java:1637)
	at org.eclipse.jetty.servlet.ServletHandler.doHandle(ServletHandler.java:533)
	at org.eclipse.jetty.server.handler.ScopedHandler.handle(ScopedHandler.java:143)
	at org.eclipse.jetty.security.SecurityHandler.handle(SecurityHandler.java:524)
	at org.eclipse.jetty.server.handler.HandlerWrapper.handle(HandlerWrapper.java:132)
	at org.eclipse.jetty.server.handler.ScopedHandler.nextHandle(ScopedHandler.java:190)
	at org.eclipse.jetty.server.session.SessionHandler.doHandle(SessionHandler.java:1595)
	at org.eclipse.jetty.server.handler.ScopedHandler.nextHandle(ScopedHandler.java:188)
	at org.eclipse.jetty.server.handler.ContextHandler.doHandle(ContextHandler.java:1253)
	at org.eclipse.jetty.server.handler.ScopedHandler.nextScope(ScopedHandler.java:168)
	at org.eclipse.jetty.servlet.ServletHandler.doScope(ServletHandler.java:473)
	at org.eclipse.jetty.server.session.SessionHandler.doScope(SessionHandler.java:1564)
	at org.eclipse.jetty.server.handler.ScopedHandler.nextScope(ScopedHandler.java:166)
	at org.eclipse.jetty.server.handler.ContextHandler.doScope(ContextHandler.java:1155)
	at org.eclipse.jetty.server.handler.ScopedHandler.handle(ScopedHandler.java:141)
	at org.eclipse.jetty.server.handler.HandlerWrapper.handle(HandlerWrapper.java:132)
	at org.eclipse.jetty.server.Server.handle(Server.java:564)
	at org.eclipse.jetty.server.HttpChannel.handle(HttpChannel.java:317)
	at org.eclipse.jetty.server.HttpConnection.onFillable(HttpConnection.java:251)
	at org.eclipse.jetty.io.AbstractConnection$ReadCallback.succeeded(AbstractConnection.java:279)
	at org.eclipse.jetty.io.FillInterest.fillable(FillInterest.java:110)
	at org.eclipse.jetty.io.ChannelEndPoint$2.run(ChannelEndPoint.java:124)
	at org.eclipse.jetty.util.thread.Invocable.invokePreferred(Invocable.java:128)
	at org.eclipse.jetty.util.thread.Invocable$InvocableExecutor.invoke(Invocable.java:222)
	at org.eclipse.jetty.util.thread.strategy.EatWhatYouKill.doProduce(EatWhatYouKill.java:294)
	at org.eclipse.jetty.util.thread.strategy.EatWhatYouKill.run(EatWhatYouKill.java:199)
	at winstone.BoundedExecutorService$1.run(BoundedExecutorService.java:77)
	at java.util.concurrent.ThreadPoolExecutor.runWorker(ThreadPoolExecutor.java:1142)
	at java.util.concurrent.ThreadPoolExecutor$Worker.run(ThreadPoolExecutor.java:617)

And a warning in the logs

Mar 09, 2018 7:24:05 PM com.cloudbees.jenkins.support.SupportPlugin writeBundle
WARNING: Could not get content from 'Administrative monitors' for support bundle
java.lang.NoClassDefFoundError: com/cloudbees/jenkins/support/util/Helper
	at com.cloudbees.jenkins.support.impl.cloudbees.EmptyLoggerAdministrativeMonitor.isActivated(EmptyLoggerAdministrativeMonitor.java:33)
	at com.cloudbees.jenkins.support.impl.AdministrativeMonitors.addContents(AdministrativeMonitors.java:67)
	at com.cloudbees.jenkins.support.SupportPlugin.writeBundle(SupportPlugin.java:310)
	at com.cloudbees.jenkins.support.SupportPlugin.writeBundle(SupportPlugin.java:271)
	at com.cloudbees.jenkins.support.SupportPlugin$PeriodicWorkImpl$1.run(SupportPlugin.java:741)
	at java.lang.Thread.run(Thread.java:745)

You could either

  • disable the Empty Logger Enabled Administrative monitor editing the $JENKINS_HOME/config.xml file adding

<string>com.cloudbees.jenkins.support.impl.cloudbees.EmptyLoggerAdministrativeMonitor</string>

inside the <disabledAdministrativeMonitors> node.

  • or upgrade Support Core Plugin to 2.45.1.

  • or upgrade CloudBees Support plugin to 3.16 or higher.