ServiceNow

ServiceNow is a software-as-a-service (SaaS) provider of IT service management (ITSM) software. It creates a single system of record for all IT processes within a company. This system brings together IT strategy, design, transition and operation on a powerfully simple cloud platform that just works.

ServiceNow supports calling both inbound services by leveraging the ServiceNow REST API, such as provided by EC-ServiceNow, to perform actions such as queries and updates as well as calling outbound web services, like CloudBees CD Rest API, upon a user action in ServiceNow such as an approval or rejection of a change request.

This plugin supports the inbound interaction with ServiceNow, only, by calling provider web services such as creating a change request, creating an incident, and getting the status of an approval.