Operations Center Credentials lookup is failing after upgrading to version between 2.401.1.3 and 2.414.1.4 included

Issue

After upgrading CloudBees CI Controller to a version between 2.401.1.3 and 2.414.1.4 included, the controller cannot lookup credentials defined in Operations Center when disconnected or when the Operations Center is down.
Operations Center Credentials lookup and cache is not working after upgrading Controller to a version between 2.401.1.3 and 2.414.1.4 included

When the Operations Center is down, Controller shows:

      WARNING com.cloudbees.opscenter.client.plugin.OperationsCenterRootAction invokeServerAction
      Failed to call from $CJOC_URL/operations-center-server/credentials/lookup
      java.net.ConnectException: Connection refused

When the Operations Center is reachable from the controller via HTTP/S but the controller is disconnected, the problem is less obvious. A FINE logger on com.cloudbees.opscenter.client.plugin.OperationsCenterCredentialsProvider and com.cloudbees.opscenter.client.plugin.OperationsCenterRootAction would show an empty response to credentials lookup requests:

      FINE com.cloudbees.opscenter.client.plugin.OperationsCenterCredentialsProvider getCredentials
      Trying HTTP transport instead of Remoting
      FINE com.cloudbees.opscenter.client.plugin.OperationsCenterRootAction invokeServerAction
      posting to $CJOC_URL/operations-center-server/credentials/lookup: $REQUEST
      FINE com.cloudbees.opscenter.client.plugin.OperationsCenterRootAction invokeServerAction
      received response: []

Environment

CloudBees CI on modern cloud platforms - operations center >= 2.401.1.3 and < 2.414.2.2
CloudBees CI on modern cloud platforms - managed controller >= 2.401.1.3 and < 2.414.2.2
CloudBees CI on traditional platforms - operations center >= 2.401.1.3 and < 2.414.2.2
CloudBees CI on traditional platforms - client controller >= 2.401.1.3 and < 2.414.2.2
Operations Center Server plugin < 3.26

Related Issue(s)

BEE-39869: OC Credentials cache lookup is broken since 2.401.x

Resolution

This is a bug introduced in version 2.401.1.x of CloudBees CI that has been fixed in version 2.414.2.2.

The solution is to upgrade CloudBees CI to version 2.414.2.2 or later.

This article is part of our Knowledge Base and is provided for guidance-based purposes only. The solutions or workarounds described here are not officially supported by CloudBees and may not be applicable in all environments. Use at your own discretion, and test changes in a safe environment before applying them to production systems.