Claim plugin versions from 2.13.1 to 2.14.1 might cause deadlock while upgrading the instance

Issue

After upgrading an instance, it appears to hang on the startup process. We found out that:

The jenkins log is stuck at the following point:

Apr 15, 2019 1:19:38 PM hudson.ExtensionFinder$GuiceFinder$FaultTolerantScope$1 error
WARNING: Failed to instantiate Key[type=jenkins.telemetry.Correlator, annotation=[none]]; skipping this component
com.google.inject.ProvisionException: Unable to provision, see the following errors:

1) Tried proxying jenkins.telemetry.Correlator to support a circular dependency, but it is not an interface.

1 error
	at com.google.inject.internal.ProviderToInternalFactoryAdapter.get(ProviderToInternalFactoryAdapter.java:52)
	at com.google.inject.internal.SingletonScope$1.get(SingletonScope.java:145)
	at hudson.ExtensionFinder$GuiceFinder$FaultTolerantScope$1.get(ExtensionFinder.java:440)
	at com.google.inject.internal.InternalFactoryToProviderAdapter.get(InternalFactoryToProviderAdapter.java:41)
	at com.google.inject.internal.InjectorImpl$2$1.call(InjectorImpl.java:1016)
	at com.google.inject.internal.InjectorImpl.callInContext(InjectorImpl.java:1103)
	at com.google.inject.internal.InjectorImpl$2.get(InjectorImpl.java:1012)
	at hudson.ExtensionFinder$GuiceFinder._find(ExtensionFinder.java:402)
	at hudson.ExtensionFinder$GuiceFinder.find(ExtensionFinder.java:393)
...▼

Thread dump shows a deadlock with the Claim plugin

"PreventRefreshFilter.initAutoRefreshFilter":
	at hudson.ExtensionList.ensureLoaded(ExtensionList.java:316)
	- waiting to lock <0x00000006c0c20380> (a hudson.ExtensionList$Lock)
	at hudson.ExtensionList.getComponents(ExtensionList.java:183)
	at hudson.DescriptorExtensionList.load(DescriptorExtensionList.java:192)
	at hudson.ExtensionList.ensureLoaded(ExtensionList.java:318)
	- locked <0x00000006c3070d28> (a hudson.DescriptorExtensionList)
	at hudson.ExtensionList.iterator(ExtensionList.java:172)
	at hudson.ExtensionList.get(ExtensionList.java:149)
	at hudson.plugins.claim.ClaimConfig.get(ClaimConfig.java:202)
	at hudson.plugins.claim.http.PreventRefreshFilter.initAutoRefreshFilter(PreventRefreshFilter.java:43)
	at sun.reflect.NativeMethodAccessorImpl.invoke0(Native Method)
	at sun.reflect.NativeMethodAccessorImpl.invoke(NativeMethodAccessorImpl.java:62)
	at sun.reflect.DelegatingMethodAccessorImpl.invoke(DelegatingMethodAccessorImpl.java:43)
	at java.lang.reflect.Method.invoke(Method.java:498)
	at hudson.init.TaskMethodFinder.invoke(TaskMethodFinder.java:104)
	at hudson.init.TaskMethodFinder$TaskImpl.run(TaskMethodFinder.java:175)
	at org.jvnet.hudson.reactor.Reactor.runTask(Reactor.java:296)
	at jenkins.model.Jenkins$5.runTask(Jenkins.java:1069)
	at org.jvnet.hudson.reactor.Reactor$2.run(Reactor.java:214)
	at org.jvnet.hudson.reactor.Reactor$Node.run(Reactor.java:117)
	at java.util.concurrent.ThreadPoolExecutor.runWorker(ThreadPoolExecutor.java:1149)
	at java.util.concurrent.ThreadPoolExecutor$Worker.run(ThreadPoolExecutor.java:624)
	at java.lang.Thread.run(Thread.java:748)

Found 1 deadlock.▼

Environment

CloudBees CI on modern cloud platforms - managed controller
CloudBees CI on traditional platforms - client controller
Jenkins
Claim plugin >= 2.13.1 and < 2.14.1

Jenkins issues

Resolution

The issue can be resolved with either of the following options:

Option 1: Upgrade the Claim plugin to 2.14.1 or newer
Option 2: Downgrade the Claim Plugin to 2.12
Option 3: Disable the Claim Plugin.

Tested product/plugin versions

Claim plugin 2.15

This article is part of our Knowledge Base and is provided for guidance-based purposes only. The solutions or workarounds described here are not officially supported by CloudBees and may not be applicable in all environments. Use at your own discretion, and test changes in a safe environment before applying them to production systems.