EC2097

ERROR EC2097: agent reports: [bad root “[path]”: the volume information for the disk occupying this drive letter on the node was unavailable: [error]]

ERROR EC2097: agent reports: [bad root “[path]”: there is an unformatted disk occupying this drive letter on the node

The user specified a path in emake root which includes a drive letter which is in use on the cluster host, but the agent is not able to access the drive on the cluster host: either the disk associated with that drive letter is not formatted, or it is otherwise not operating correctly. When available, additional detail from the operation system is provided at the end of the error message.

This error may occur if the indicated drive letter is in use on the cluster host but incorrectly or incompletely configured. It may also occur if the indicated drive letter is in use as a ClearCase MVFS mountpoint on the cluster host.

If possible, remove the indicated drive from the cluster hosts. Note that it is typically not necessary to have ClearCase installed on the cluster hosts: it is sufficient to have ClearCase on the emake client host, as the build sources and outputs may be accessed via the Electric File System.

Alternatively, use a different emake root that does not include the indicated drive.

If it is not possible to remove the indicated drive from the cluster hosts nor to change the emake root, please contact CloudBees technical support for further assistance and investigation.