"System Configuration" option is missing from CloudBees Backup job

Issue

When creating a CloudBees backup job on the Operations Center, the System Configuration option is missing:

Environment

CloudBees CI on modern cloud platforms - operations center
CloudBees CI on modern cloud platforms - managed controller
CloudBees CI on traditional platforms - operations center
CloudBees CI on traditional platforms - client controller

Resolution

The fix is to upgrade to CloudBees CI version 2.387.1.2 (CloudBees CI release notes), and was tracked by BEE-28961.

Workaround

From the Operation Center Dashboard, navigate to Roles > Manage > Manage Roles.
Locate the role "Administrator" and enable the Overall RunScripts permission as shown below:

Save this configuration, and the System Configuration option will appear when creating a backup job now:

Useful Links

CloudBees Backup Plugin

Using the CloudBees Backup plugin

This article is part of our Knowledge Base and is provided for guidance-based purposes only. The solutions or workarounds described here are not officially supported by CloudBees and may not be applicable in all environments. Use at your own discretion, and test changes in a safe environment before applying them to production systems.