IntroductionPre-installation requirementsInstallingVerifying Docker imagesUninstalling
IntroductionPre-installation requirementsInstallingVerifying Docker imagesUninstalling
IntroductionPre-installation requirementsInstallingVerifying Docker imagesUninstalling
IntroductionPre-installation requirementsInstallingVerifying Docker imagesUninstalling
IntroductionPre-installation requirementsInstallingVerifying Docker imagesUninstalling
IntroductionPre-installation requirementsInstallingVerifying Docker imagesUninstalling
IntroductionSystem requirementsVerifying Docker imagesInstalling operations centerInstalling client controllersInstalling build agentsVerifying build componentsVerifying WAR files
IntroductionInstallation on CloudBees CI on modern cloud platforms (active/active)Installation for CloudBees CI on traditional platforms (active/active)Specific High Availability (active/passive) installation for CloudBees CI on traditional platforms
IntroductionPipeline termsPipeline project typesCloudBees Pipeline benefits
IntroductionUsing Pipeline development utilitiesDetermining plugin compatibilityPipeline best practices
IntroductionPrerequisitesCreating your first PipelineCreating Pipelines in SCMCreating Pipelines in Web UIUsing Pipeline as Code
IntroductionConfig Adv ScriptedConfig Build StageConfig Deploy StageConfig Optional Step ArgsConfig Test StageCreating JenkinsfileCustomizing ParametersHandling FailuresString InterpolationUsing Multiple AgentsWorking With The Env
IntroductionManaging artifactsTracing artifactsTriggering jobs with a simple webhookRestoring filesVisualizing PipelineInserting checkpointsSecuring PipelinesConfiguring Pipelines with user-scoped credentialsUsing Pipeline PoliciesSpecifying a matrix of one or more dimensionsConverting a Freestyle project to a Declarative PipelinePipeline builds and HA (active/active)
IntroductionRestarting aborted buildsLong-running buildsSkip next buildConsolidated Build View pluginCloudBees Quiet Start pluginCloudBees Template pluginCloudBees Git Validated Merge pluginCloudBees Workspace Caching
IntroductionTrigger a job with a notification event using Cross Team CollaborationEnable external notification events with external HTTP endpointsCluster-wide copy artifactsCluster-wide job triggers
IntroductionSetting up a Pipeline Template CatalogDefining Pipeline Template CatalogsSetting Up A Pipeline TemplateUsing parameters in template.yamlManaging multibranch Pipeline options in template.yamlManaging Pipeline Template Catalogs in bulkExample full Maven/Java app Jenkinsfile
IntroductionUsing Declarative Pipeline syntaxUsing Scripted Pipeline syntax
IntroductionBranch SourceBitbucketGitBranch Property StrategyExamples
CloudBees Docker Build and Publish pluginCloudBees Docker TraceabilityDocker Pipeline pluginCloudBees Docker Hub/Registry Notification plugin
Introduction
IntroductionGetting startedNavigating the operations centerProvisioning managed controllers in multiple Kubernetes clustersProvisioning agents in a separate Kubernetes cluster from a managed controllerProvisioning a controller in a different namespace than the operations centerProvisioning a controller in a different OpenShift project than the operations centerManaging controllersManaging controllers in specific Kubernetes namespacesMigrating an existing managed controller to High Availability (HA)Managing agentsShared agentsShared configurationShared cloud configurationTrigger restrictionsChanging NFS storage locationQuiet startMove/Copy/PromoteCluster operationsInbound agentsUsing KanikoUsing Buildkit (docker buildx)Sidecar injector for self-signed certificates on KubernetesSidecar injector for self-signed certificates on OpenShiftUsing auto-scaling nodes on EKSUsing auto-scaling nodes on GKECloudBees Amazon Web Services Deploy EngineAmazon Web Services CLI PluginCloud Foundry CLI PluginIntegrate OpenShift CLIServiceNow integrationCreating projects based on GitHub repository structureUsing GitHub App authenticationWikiText plugin
IntroductionGetting startedNavigating the Operations CenterManaging client controllersMigrating from High Availability (active/passive) to High Availability (active/active) on CloudBees CI on traditional platformsManaging agentsShared agentsShared configurationShared cloud configurationTrigger restrictionsQuiet startMove/Copy/PromoteCluster operationsJava web start agentsServiceNow integrationCreating projects based on GitHub repository structureUsing GitHub App authenticationWikiText plugin
IntroductionTrust modelPod Security AdmissionCentrally managing security for controllersCyberark Credential Provider PluginHashiCorp Vault PluginEnabling advanced use cases: cross controller triggers and bulk operationsRestricting access and delegating administration with Role-Based Access ControlCreating secure folders with Role-Based Access Control Auto ConfigurerRestricting job triggersSetting up operations center access controlsSetting up access controls on connected controllersTesting the SSH connection to an agentConfiguring restricted credentials with the CloudBees Restricted Credentials pluginFoldersFolders PlusInjecting secrets into buildsManaging build agents with Nodes Plus pluginExtended security settingsEnhanced credentials maskingUnderstanding Beekeeper security warningsPreventing unauthorized interaction between buildsSecurity recommendationsUsing single sign-on (SSO)CloudBees CI integration with Microsoft Entra IDoperations center specific permissionsAuthentication mappingExample configurationsDelegating administrationData collection for the CloudBees Analytics PluginExternal secrets managementReplacing an expired certificateList of URLs that need accessBlocking access to URL patterns using the CloudBees Request Filter PluginServing resources from JenkinsVerifying Helm Charts Published with a Signature
IntroductionConfiguring network requirementsCentrally managing security for controllersCyberark Credential Provider PluginHashiCorp Vault PluginEnabling advanced use cases: cross-controller triggers and bulk operationsRestricting access and delegating administration with Role-Based Access ControlCreating secure folders with Role-Based Access Control Auto ConfigurerRestricting job triggersTesting the SSH connection to an agentConfiguring restricted credentials with the CloudBees Restricted Credentials pluginFoldersFolders PlusInjecting secrets into buildsManaging build agents with Nodes Plus pluginUnderstanding Beekeeper security warningsPreventing unauthorized interaction between buildsSecurity recommendationsExtended security settingsUsing single sign-on (SSO)CloudBees CI integration with Microsoft Entra IDOperations Center specific permissionsAuthentication mappingExample configurationsDelegating administrationData collection for the CloudBees Analytics PluginExternal secrets managementList of URLs that need accessBlocking access to URL patterns using the CloudBees Request Filter PluginServing resources from Jenkins
IntroductionExplaining $JENKINS_HOMEBest practices for backup and restoreBacking up manuallyRestoring manuallyRestoring credentialsUsing the CloudBees Backup PluginScheduling your backups in the CloudBees Backup PluginRestoring from CloudBees Backup PluginBackup and restore on KubernetesBackup and restore on AWSUsing Velero for backup and restore of Kubernetes clustersUsing cluster operations to run backups
IntroductionGetting the CLI toolUsing the CLI toolExamples of usageConfiguring multiple client controllersConfiguring an alias for the Jenkins CLI toolConfiguring the Jenkins CLI tool to work with non-TrustStore SSL certificatesCasC bundle management on operations center
CloudBees Inactive Items Plugin
Jenkins Health Advisor by CloudBees
CloudBees Pull Request Builder for GitHub plugin
Count and monitor user licenses with the CloudBees User Activity Monitoring plugin
Introduction
IntroductionGetting startedCreating a bundleConfiguring the operations center on modern platformsConfiguring the operations center on traditional platformsRetrieving bundles using SCMUpdating a bundleBundle update timing for the operations centerViewing the operations center update logCreating itemsConfiguring RBACDetermining plugin compatibilityTroubleshooting
IntroductionGetting startedCreating a bundleAdding controller bundles to the operations centerUpdating a bundleBundle update timing for controllersViewing the controller update logConfiguring bundle availabilitySetting up a managed controllerSetting up a client controllerCreating itemsConfiguring RBACDetermining plugin compatibilityCasC HTTP API endpointsCasC CLI commandsAdvanced topicsTroubleshooting
Support policies

High Availability (active/active) installation troubleshooting

2 minute read

If CloudBees High Availability (HA) is not working as expected, use this page to troubleshoot.

High Availability (HA) developer mode

The High Availability (HA) feature provides a developer mode to troubleshoot HA problems in controllers running in HA mode.

To enable the developer mode in a controller.

  • Navigate to Manage Jenkins  High Availability.

  • Select the Enable developer mode field and select Save or Apply.

Enable developer mode
Figure 1. Enable developer mode

Developer mode is a powerful tool to troubleshoot and understand High Availability. When enabled, the controller provides additional information about the High Availability mode:

  • The replica name appears in the page footer.

  • The background color for the footer changes from one replica to another.

    Footer in developer mode
    Figure 2. Footer in developer mode.

  • The consolidated queue widget notes the queue items in other replicas.

  • The name of running builds adds the name of the replica that owns the build.

Build name in developer mode
Figure 3. Build name in developer mode

In addition to the developer mode, also from the High Availability screen, users can change the replica they are using by selecting the Reset sticky session button.

Switch to another replica
Figure 4. Switch to another replica

When the Reset sticky session is selected, CloudBees CI randomly assigns a new replica to the user. If there is no change and they are assigned to the same replica, users can reload the page and try again until a new replica is assigned

Problems with a CloudBees CI on modern cloud platforms installations

Controller configuration is not set to Deployment

If the controller fails to provision with the error:

ERROR: Failed to provision controller ... StatefulSet is only for non-replicated controllers

The issue was caused by including kind: StatefulSet when configuring the controller under Advanced configuration → YAML. To resolve the issue, click Acknowledge error, Free snapshot, then go to the configuration page and change kind: StatefulSet to kind: Deployment in the YAML field.

High Availability (active/passive) installation troubleshooting
Collecting cluster logs