KBEC-00174 - Being prompted for a new Windows install when you expect an upgrade

Article ID:360032830632
1 minute readKnowledge base

Description

CloudBees CD (CloudBees Flow) is installed on a Windows server or agent. When you run the CloudBees CD (CloudBees Flow) installer you expect an upgrade, but you are prompted for a new install.

Diagnosis

This may occur if the previous Windows CloudBees CD (CloudBees Flow) install or upgrade failed during the install/upgrade process before the Windows registry updates completed.

Recovering the Windows Registry Entry

  1. Check whether the following registry entry exists:

     HKEY_LOCAL_MACHINE\Software\Microsoft\Windows\CurrentVersion\Uninstall\6F794CA6-8574-4E60-8B1F-DBA21AEB9765and whether has anything underneath.

  2. If it is missing, the installer is not aware of the prior installation, and does not offer the upgrade option.

  3. As a workaround, you can manually create the necessary registry entries.

    1. Back up your registry by doing File -> Export (it is sufficient to just export HKEY_LOCAL_MACHINE\Software\Microsoft\Windows\CurrentVersion\Uninstall).

    2. Edit -> New -> Key to create 6F794CA6-8574-4E60-8B1F-DBA21AEB9765 under HKEY_LOCAL_MACHINE\Software\Microsoft\Windows\CurrentVersion\Uninstall

    3. Create the following entries under 6F794CA6-8574-4E60-8B1F-DBA21AEB9765 (Edit -> New -> String Value):

      1. DataDirectory C:/Documents and Settings/All Users/Application Data/Electric Cloud/ElectricCommander

      2. InstallLocation C:\Program Files\Electric Cloud\ElectricCommander

      3. DisplayVersion 3.7.0.34410
        Adjust the values as necessary to reflect your actual previous version and directories.

To understand the cause of the missing register entries, provide support@cloudbees.com with the install log from your previous upgrade or install.

This article is part of our Knowledge Base and is provided for guidance-based purposes only. The solutions or workarounds described here are not officially supported by CloudBees and may not be applicable in all environments. Use at your own discretion, and test changes in a safe environment before applying them to production systems.