OutOfMemoryError caused by Agent Launch Logs component of Support Bundle Generation

Issue

Support bundle generation from the UI or in the background causes memory pressure and eventually OutOfMemoryError. Controller logs might show:

java.lang.OutOfMemoryError:
    at com.cloudbees.jenkins.support.api.LaunchLogsFileContent.getInputStream

Environment

Related Issue(s)

JENKINS-73984: LaunchLogsFileContent may cause OOM on large logs files

Resolution

Upgrade Support Core plugin to version 1519.vb_f214b_a_25a_a_5 or later. That version of Support Core is available under the CloudBees Assurance Program in CloudBees CI 2.479.2.x or later (End of November 2024 release).

Workaround

Disable the Agent Launch Logs component under Manage Jenkins Support Core Automated Support Bundle Generation.
Disable the Agent Launch Logs component under Manage Jenkins Manage Jenkins Health Advisor by CloudBees Analyzed Data.
Disable the Agent Launch Logs component when generating a Support Bundle from the UI.

This article is part of our Knowledge Base and is provided for guidance-based purposes only. The solutions or workarounds described here are not officially supported by CloudBees and may not be applicable in all environments. Use at your own discretion, and test changes in a safe environment before applying them to production systems.