Profile passwords and security

Identity managementSecurity
The account management features described in this topic apply to CloudBees Engineering Efficiency and all CloudBees support and training environments. For more information about managing accounts in other CloudBees products, refer to the documentation for those products.

If you sign in using an email address, you can use the Security section to change your password and to enable two-factor authentication using a third-party app like Google Authenticator.

If you sign in using a Google or GitHub account, then passwords are controlled by that account and can not be modified within CloudBees products.
Figure 1. Security page

Changing or resetting your password

Periodically change your password. Passwords must be 8-20 characters long.

Any passwords you create must have at least 8 characters and three or more of the following:

  • One or more lowercase characters (a-z)

  • One or more uppercase characters (A-Z)

  • One or more numbers (0-9)

  • One or more special characters (@$!%*#?&)

Users who authenticate with a Google or GitHub account can’t change their password within CloudBees products. You must change your password using your Google or GitHub account management.

If you sign in with an email address and you need to reset or change your password:

  1. Select your initials and then your name to view your user profile.

  2. Select User settings Security.

  3. Under the Change or reset password section, select Reset password.

  4. Select OK to send an email with a link to reset your password.

  5. Open your email and locate the password reset email. Select the Forgot password link.

  6. Enter a new password and confirm the new password.

  7. Select Reset password.

  8. Sign in using your updated credentials.

If you have forgotten your password, you can reset it on the Log In tab of app.cloudbees.com.

  1. Select Don’t remember your password? underneath the email address.

  2. Enter your email address on the Forgot password dialog and select Send email.

  3. Open your email and locate the password reset email. Select the Forgot password link.

  4. Enter a new password and confirm the new password.

  5. Select Reset password.

  6. Sign in using your updated credentials.

Two-factor authentication

Adding two-factor authentication increases the difficulty for someone else to use your credentials to sign in by requiring a second form of identification. In this case, using two-factor authentication requires a six-digit number generated by an app like Google Authenticator as part of the sign-in process.

You can not change the configured two-factor authentication app once it is set up. However, you can disable it and then re-enable two-factor authentication with the new app you wish to use.

Enabling two-factor authentication

To enable two-factor authentication after you have signed in:

  1. Select your user initials and then your name to view your user profile.

  2. Select User settings Security.

  3. Select Enable two-factor authentication.

  4. Open the app you use for two-factor authentication and scan the QR code. Select Continue.

    Figure 2. Enabling two-factor authentication
  5. Select Enter code.

  6. Enter the six-digit code generated by the app. Select Apply.

  7. Save the recovery code and then select Close to finish.

Disabling two-factor authentication

You can disable two-factor authentication any time. Any authentication app settings you’ve established are removed. If you enable it again, you will have to repeat the Enabling two-factor authentication procedure.

During the procedure, you are asked to enter a code to authenticate with CloudBees.

  1. Select your user initials and then your name to view your user profile.

  2. Select User settings Security.

  3. Select Disable two-factor authentication and select Disable to confirm.

  4. If prompted, enter the code from your authentication app on the Login to CloudBees screen and select the arrow in a circle icon to continue.

Two-factor authentication is now disabled.