Signing in and creating a user profile

3 minute readIdentity management
The account management features described in this topic apply to all CloudBees support and training environments. For more information about managing accounts in other CloudBees products, refer to the documentation for those products.

You can access CloudBees products by using a single sign-on or by creating a new user profile. Using single sign-on, you can sign in with your Google or GitHub account or, if enabled, your corporate identity provider.

User profiles and organizations

Every user profile must be associated with an organization. Organizations can be created when you initially sign up, or they can be created from within supported CloudBees products. If you receive an email invitation, your new user profile is automatically associated with an organization.

For additional information about creating organizations and inviting users to an organization, refer to:

Signing in for the first time

You can sign up for CloudBees products using a Google or GitHub account or with an email address. The first time you sign in, you need to verify the email address associated with your credentials.

Signing up with a Google or GitHub account

You can access supported CloudBees products by signing up using your Google or GitHub account. Passwords are controlled by your Google or GitHub account and can not be configured or changed within CloudBees products.

To sign up:

  1. Open app.cloudbees.com in a browser.

  2. Select the Sign Up tab.

  3. Select either GitHub or Google to use for authentication on the CloudBees sign-in screen. You may be prompted to select your account if you have multiple Google or GitHub accounts.

  4. Check your email for a verification email and follow the instructions in the email.

  5. Return to your browser window and select Refresh/Verify to continue.

Signing up with an email address

If you do not want to sign in using GitHub or Google credentials, you can create a unique user profile using an email address and password. After you have set up your user profile, you can also enable two-factor authentication.

To sign up with an email address:

  1. Open app.cloudbees.com in a browser.

  2. Select the Sign Up tab.

  3. Enter your email address, unique password, first name, and last name.

  4. Select Sign Up.

    Sign up with email

  5. Check your email for a verification email and select the verification link.

    • If you do not receive an email with a verification link, return to the sign-in page and select Request a new link.

  6. Select Verify email address to continue. A new browser window opens with the CloudBees Log In screen.

  7. Select the Log in tab and enter your username and password. Select Log in.

  8. Select an organization or create a new one.

    1. Existing organization: Select an existing organization from the list to continue.

    2. Create an organization: Select *+ Create organization. Enter an organization display name and select Create. Select this new organization to continue.

Signing up with an invitation

If you are invited to an organization, you will receive an email with details.

  1. Open the invitation email you received and select Join.

  2. On the CloudBees sign-in screen’s Sign Up tab, select either a GitHub or Google account, or enter an email address and password.

  3. Select Sign up.

  4. The Welcome to CloudBees.com screen notifies you to check your email for a verification message. Select Verify email address in the message to return to CloudBees.

  5. Select the sign in method you used and select Log In.

  6. Your user profile is automatically associated with the organization you were invited to join.

  7. Sign in to continue.

Creating a new organization during sign up

You can create an organization when you first sign up or at any time by using the procedure in the Managing organization section.

If you sign up and select the option to create a new organization:

  1. Select + Create organization to display the New organization dialog.

  2. Enter a name in the Organization display name.

  3. (Optional) Enter a Description, if desired.

  4. Select Create.

  5. Select the name of the organization and select Continue.