Blank dashboard on an HA controller when a role has Job/Discover without Job/Read

Last Reviewed:2026-11-03()
1 minute readKnowledge base

Issue

On a High Availability (active/active) controller, pages intermittently appear blank, or render only partially, for a user who has the Job/Discover permission but not the Job/Read permission on a folder. The issue only occurs while a build from that folder is queued or running.

The following warning and stack trace appear in the controller logs:

WARNING o.e.j.e.n.ContextHandler$APIContext#log: Error while serving ... org.springframework.security.access.AccessDeniedException: Please login to access job ... at jenkins.model.Jenkins.getItem(Jenkins.java:3047) at jenkins.model.Jenkins.getItem(Jenkins.java:355) at jenkins.model.Jenkins.getItemByFullName(Jenkins.java:3154) at jenkins.model.Jenkins.getItemByFullName(Jenkins.java:3173) at PluginClassLoader for cloudbees-replication//com.cloudbees.jenkins.plugins.replication.ui.ReplicatedComputers$RemoteTask.resolveOwner(ReplicatedComputers.java:628) at PluginClassLoader for cloudbees-replication//com.cloudbees.jenkins.plugins.replication.ui.ReplicatedComputers$RemoteTask.hasReadPermission(ReplicatedComputers.java:622) ...
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Because the Build Executor Status sidebar widget is included on every page, this uncaught exception can break page rendering across the whole controller, not just on pages related to the restricted folder.

When the current user has Job/Discover but not Job/Read for the folder containing one of those builds, this check throws an uncaught AccessDeniedException instead of concealing the build or rendering it as Unknown Pipeline node step.

Resolution

This issue is resolved in CloudBees CI version 2.580.2.38434.

Workaround

If you cannot upgrade immediately:

  1. In the operations center, navigate to Manage Jenkins  Manage Roles

  2. Uncheck Job/Discover for any role that is granted Job/Discover but has Job/Read filtered away on one or more folders.

  3. Save.

Removing Job/Discover from a role does not reduce access for users who still have Job/Read, since Job/Discover is implied by Job/Read.
This article is part of our Knowledge Base and is provided for guidance-based purposes only. The solutions or workarounds described here are not officially supported by CloudBees and may not be applicable in all environments. Use at your own discretion, and test changes in a safe environment before applying them to production systems.