Troubleshooting Guides: CloudBees CI

I am unable to delete a user from an RBAC group using UI or the API

I see the option Rebuild twice in any of my builds

I want to change my Security Realm to SAML, but Angry Jenkins prevents it.

A plugin release is not available from Update Center

Abort Move/Copy/Promote operation

CloudBees CI BlueOcean Deprecation

After successful login with SAML in Microsoft Entra ID, Groups and permissions are not properly set.

All pipeline jobs are getting stuck at git step

Why Are Jenkins Logs Filled With ALPN Callback Dropped Spam?

Angry Jenkins after logging in with SSO using the SAML plugin v2.0.9

AWS Device Farm Plugin file leak

Backup Jobs fail after upgrade to release 2.319.3.4 or higher

Why Are Pull Requests Not Triggering Builds On A Multibranch Project?

Beekeeper is not available

Bitbucket Webhooks Troubleshooting

Cannot make my AD configuration to work

Jenkins LDAP Configuration Troubleshooting

Changing the @ separator character for workspace folders when concurrent builds are enabled

Checkpoint Restart causes Pipeline Deserialization/FlowHead Error

CJOC license does not propagate into managed controllers

Client controller trying to connect to Kubernetes managed agents

CloudBees CI release 2.361.1.2 does not spin up using the Windows installer

CloudBees Deployer Plugin EOL

Colors are not displayed immediately after build using AnsiColor plugin 0.6.x

Copy Remote Artifact step fails with “group id ‘XXXXX’ is too big ( > 2097151 ).”

Blue Ocean Displaying 'Organization Jenkins Not Found'

Custom controller provisioning YAML settings are disregarded after upgrade to 2.375.3.3 or later

Deadlock on logging.StreamHandler

Dedicated JNLP agents Troubleshooting guide

Dedicated SSH agent gets disconnected

Diagnosing Java Native Memory Issues

Disabling CDN legacy mode support in front of the Update Center (downloads.cloudbees.com)

Display URL API plugin causes a Classloading Bottleneck slowing down Jenkins

does not seem to be running inside a container

Email Extension Plugin TEST_COUNTS macro returns blank

Find What Triggered/Caused a Job to Build

Framework Deployer permissions missing from the permissions list in new controllers

GCE agent provisioning fails with EOFException

Getting an Assertion error where the JIRA plugin is apparently missing its descriptor

GitHub webhook triggering is delayed

GitHub: Webhook Troubleshooting

CloudBees CI on traditional platforms High Availability (active/active) not forming a cluster

Migration of Maven Integration plugin jobs to the Pipeline Maven Integration plugin

High Availability (active/passive) Installations Troubleshooting

How to analyze Jenkins Startup Performance logs

How to clear Maven cache

How to Fix the Pipeline Stage View log box transparency?

Troubleshoot Slow Builds

How to move a job remotely

How to troubleshoot 'hudson.FilePath is missing' in a Pipeline run

How to troubleshoot 'no space left on device' errors in Linux

How to Troubleshoot the Root Cause of RunIdMigrator occurrences

How to troubleshoot the connection with the proxy on Jenkins?

I can’t save any change under configure system because of the Conjur Secrets plugin.

I have a stuck Pipeline and I can not stop it

I have seen SEVERE logs related to invalid SAML XML in my CloudBees CI instance

CloudBees CI Incompatibility in Github plugin after upgrading to 2.426.3.3

Invoking ambiguous Pipeline Step triggerRemoteJob

IO Troubleshooting on Linux

java.lang.ClassNotFoundException: org.apache.xerces.parsers.SAXParser

After upgrading, git checkouts fail due to JENKINS-70534

CloudBees Core CI logs default location

Jenkins hangs when using more than 70 processors

Jenkins Health Advisor by CloudBees - Troubleshooting Guide

Jenkins Jobs are not Starting

How to Troubleshoot and Address Jenkins Startup Performances

Jira Plugin site configuration lost after restart

Jira Steps Plugin - Breaking changes - The Java class Config has been renamed to JiraStepsConfig.

Troubleshooting JIRA Trigger no longer triggering builds

JobConfigHistory plugin can cause startup performance issues

Jobs or folders are not showing up in the dashboard

Heap dump shows large object of Java Static org.jenkinsci.plugins.pubsub.Message.jenkins

Licensing and Expiration Banner Troubleshooting

How to Troubleshoot and Address Liveness / Readiness probe failure

Lockable Resources Plugin throws null pointer exception

Login in Operations Center not propagated in Managed Controllers

[ is an invalid path

Memory leak due to SSE Gateway

Memory Leak in Xray-For-Jira-Connector Plugin

Metaspace Leak Due to classes not being cleaned up

Method Code Too Large Error

How to troubleshoot Move Copy Promote issues?

Multiple Builds From Single Trigger

My AD/LDAP group is not found after adding it to a RBAC group

My CasC Export feature is not working

My instance is failing to start because Active Choice plugin is not CasC compatible

CloudBees CI Search field doesn´t provide any results with Nested View plugin installed

Having CJOC-CC/CJOC-agents JNLP communication issues

No field lastEnabledState found in class com.cloudbees.jenkins.plugins.advisor.AdvisorGlobalConfiguration

Errors in the logs due to 'java.lang.NoClassDefFoundError: jenkins/model/DownloadSettings'

java.lang.NoClassDefFoundError: com/ibm/websphere/management/exception/ConnectorException

NoClassDefFoundError when Move Copy Promote jobs

NodeJS Plugin NullPointerException

Older versions of Micro Focus Application Automation Tools plugin can cause deadlocks

Shared agents are not available for Controllers after upgrading

Operations Center-client controller connectivity issues

Operations Center connectivity issues while trying to Push the Connection Details

Pipeline builds using docker.image.inside fail after upgrade

Prevent the Multibranch Pipeline/Organization Folder from triggering builds on the initial indexing

PRQA plugin affected by JEP-200

Troubleshooting [jenkins://instanceid/folder/item is an invalid path]

Reverse Proxy troubleshooting guide

Troubleshooting: CloudBees ServiceNow Plugin

SlaveLeaseTable H2 DB exception after core upgrade

Shared Agents are not leased to controllers because the Operations Center Agent Provisioning Service is not configured

Since I migrated my instance to JDK 17, some Groovy code fails

SonarQube plugin exception "Error fetching project information"

SonarQube plugin UnknownHostException

Spring Security update breaks LDAP integration when special characters are used

Cannot access Git Repository after Installing Sidecar Injector

SSL Certificates Troubleshooting

Troubleshoot the Auto-Generated Support Bundles retention

The Build with Parameters screen loads slowly

The cloudbees-support plugin not active on enterprise instance

The log-in with AD plugin is very slow

The log-in with LDAP plugin is very slow

The same CloudBees Skip plugin WARNING is flooding the logs

Tracing Missing Files with auditd

Troubleshooting CloudBees CI (CloudBees Core) on Modern Cloud Platforms - controller is not accessible

Troubleshooting CloudBees CI (CloudBees Core) on Modern Cloud Platforms - Operations Center is not accessible

Unable to log username when using Jenkins (Winstone) Access Logging

Unable to use jstack or jmap when running Jenkins inside Docker container

What is listDProcessesNativeStacks.sh and how does it help?

What is collectPerformanceData.sh and how does it help?

Unexpected Maven project file name WARNING message

Update Center information is not updated, which makes the available plugin updates not to be listed properly

Upgrading my instance from 2.462.3.3 to 2.479.1.4 failed to start

What Plugin is providing this class?

Why can I no longer save anything from the System Configuration sections?

Why does my Jenkins home directory contain random temporary files

Why is a CAP plugin being upgraded automatically at startup although I have automatic upgrades of plugins disabled

Why is my user activity missing?

Workspace folder names exceed character limit on Windows

XL Release plugin can cause startup performance issues