CloudBees CodeShip support policies

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This page details the support policies specific to CloudBees CodeShip.

You can view the full CloudBees Support terms and conditions at CloudBees support terms and conditions.

How to get support

  1. Submit a Support Request through the Support portal.

  2. In the Support Request, please include as many details as possible. In addition, include the following:

    • Are you using CodeShip Pro or CodeShip Basic?

    • A link to the build(s) in question.

    • If possible, steps to consistently replicate.

What you should expect next

After you submit a support issue, here’s what should happen next:

  1. You’ll receive an automated email indicating that CloudBees has received your support request.

  2. Our team will review your ticket and will request additional data if needed..