Introduction
Maintenance lifecycle
Introduction
CloudBees CI
CloudBees CD
CloudBees Analytics
CloudBees Engineering Efficiency
CloudBees Feature Management
CloudBees Jenkins Platform
CloudBees Build Acceleration
DevOptics
CloudBees CodeShip
CloudBees Jenkins Distribution
CloudBees Jenkins Support
Introduction
CloudBees CI on modern cloud platforms
CloudBees CI on traditional platforms
CloudBees CD/RO
CloudBees Analytics
CloudBees Engineering Efficiency
CloudBees Feature Management
CloudBees Jenkins Platform
CloudBees Build Acceleration
DevOptics
CloudBees CodeShip
CloudBees Jenkins Distribution
CloudBees Jenkins Support
Introduction
CloudBees Support and Maintenance Terms & Conditions
CloudBees Subscription and Services Agreement
CloudBees Evaluation Agreement
Introduction
CloudBees CI
CloudBees CD
CloudBees Engineering Efficiency
CloudBees Feature Management
CloudBees Jenkins Platform
CloudBees Build Acceleration
DevOptics
CloudBees CodeShip
CloudBees Jenkins Distribution
Defining and counting users
Legal notices

CloudBees CodeShip support policies

This page details the support policies specific to CloudBees CodeShip.

You can view the full CloudBees Support terms and conditions at CloudBees support terms and conditions.

How to get support

  1. Submit a Support Request through the Support portal.

  2. In the Support Request, please include as many details as possible. In addition, include the following:

    • Are you using CodeShip Pro or CodeShip Basic?

    • A link to the build(s) in question.

    • If possible, steps to consistently replicate.

What you should expect next

After you submit a support issue, here’s what should happen next:

  1. You’ll receive an automated email indicating that CloudBees has received your support request.

  2. Our team will review your ticket and will request additional data if needed..

DevOptics
CloudBees Jenkins Distribution