| View the full CloudBees Support and Maintenance Terms & Conditions. |
This page details the support policies specific to the CloudBees platform.
Support for the CloudBees platform encompasses the following:
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Bug and security fixes are subject to a risk assessment by the CloudBees engineering team.
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Features and suggestions
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Suggestions on new features are subject to an evaluation against the product roadmap by CloudBees product managers and a risk assessment by CloudBees engineers.
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New features will be available automatically.
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Compatibility and upgrades
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For CloudBees platform customers running other CloudBees products, CloudBees endeavors to maintain compatibility with supported releases of those products.
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Support for CloudBees platform does not encompass the following:
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Professional Services
How to get support
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Submit a Support Request through the Support portal.
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In the Support Request, specify the product as CloudBees platform.
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Provide any additional requested information, including:
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A description of the problem.
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Any expected results or output.
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Screenshot/recording of experienced problem.
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Screenshot of code (if applicable).
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What you should expect next
After you submit a support issue, here is what should happen next:
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You will receive an automated email indicating that CloudBees has received your support request.
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Depending on the priority level of your issue, you will be contacted by a CloudBees employee within the target response time.