CloudBees Feature Management support policies

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This page details the support policies specific to CloudBees Feature Management.

You can view the full CloudBees Support terms and conditions at CloudBees support terms and conditions.

How to get support

  1. Submit a Support Request by emailing

  2. In the Support Request, specify an offering of CloudBees Feature Management.

  3. Provide any additional requested information.

    • What SDK(s) are they using? What version?

    • What is the reported problem?

    • What is the expected result?

    • Screenshot/recording of experienced problem

    • Screenshot of code (if applicable)

What you should expect next

After you submit a support issue, here’s what should happen next:

  1. You’ll receive an automated email indicating that CloudBees has received your support request.

  2. Depending on the priority level of your issue, you’ll be contacted by a CloudBees employee within the target response time.