CloudBees Feature Management support policies

This page details the support policies specific to CloudBees Feature Management.

You can view the full CloudBees Support terms and conditions at CloudBees support terms and conditions.

How to get support

  1. Submit a Support Request by emailing support@rollout.io.

  2. In the Support Request, specify an offering of CloudBees Feature Management.

  3. Provide any additional requested information.

  4. Attach the Support Bundle you generated in the first step.

What you should expect next

After you submit a support issue, here’s what should happen next:

  1. You’ll receive an automated email indicating that CloudBees has received your support request.

  2. Depending on the priority level of your issue, you’ll be contacted by a CloudBees employee within the target response time.