CloudBees CD/RO integrated Success Points catalog

Overview of Success Points offerings

The table below summarizes the typical Success Point cost by engagement type for each topic.

Category	Topic	Introduction	Workshop	Consultation
Design and Development	Pipeline Development		2
Design and Development	Pipeline Review	1	4	16
Design and Development	Plugin Development	1
Design and Development	Procedure Development	1
Design and Development	Release Design	1
Design and Development	Reporting and Analytics	2
Design and Development	Self Service Catalog	2
Health Checks and Optimization	Capability Assessment	2
Health Checks and Optimization	Health Check	1	4	16
Health Checks and Optimization	Performance and Stress Testing		4
Infrastructure Maintenance	Auditing	1
Infrastructure Maintenance	Infrastructure Cost Savings		2
Infrastructure Maintenance	Monitoring and Dashboards		2
Infrastructure Maintenance	New Features	1
Infrastructure Maintenance	Upgrade Assistance	1	2	8
Infrastructure Setup	Agent Management		2	4
Infrastructure Setup	Disaster Recovery	1
Infrastructure Setup	Infrastructure Q&A	1
Infrastructure Setup	Installation	1	4	16
Setup and Configuration	Access Permission Design	1		8
Setup and Configuration	External Credential Provider	1
Setup and Configuration	Plugin Configuration	2
Setup and Configuration	SSO Configuration	1

General consulting

Topic	Duration	Success Points
Q&A Session	1.5 hours	1
One Day of Consulting	6 hours	4
One Week of Consulting	40 hours	20
One Month of Consulting	160 hours	70
One Year of Consulting (AAP Service)	1300 hours	650

Topic

Duration

Success Points

Q&A Session

1.5 hours

One Day of Consulting

6 hours

One Week of Consulting

40 hours

One Month of Consulting

160 hours

One Year of Consulting (AAP Service)

1300 hours

650

Training

Each class is available as a Dedicated Class or One Participant option.

Course	Format	Success Points (Dedicated Class)	Success Points (One Participant)
CloudBees CD/RO Level 1: Administration	6 hours	15	5
CloudBees CD/RO Level 1: Basics	6 hours	15	5
CloudBees CD/RO Level 2: Deployment Automation	6 hours	15	5
CloudBees CD/RO Level 2: Release Orchestration	6 hours	15	5

Detailed descriptions of Success Points offerings

Infrastructure Setup

Infrastructure Q&A

Category: Infrastructure Setup
Format: Introduction
Duration: 1.5 hour
Cost: 1 Success Point

Participants engage in a comprehensive Q&A session on integrating and optimizing CloudBees CD/RO infrastructure. Covers best practices, common troubleshooting, and productivity/efficiency tips. Follow-up recommendations may require support cases and additional Success Points.

Installation Introduction

Category: Infrastructure Setup
Format: Introduction
Duration: 1.5 hour
Cost: 1 Success Point

Guided overview of initial setup and configuration of CloudBees CD/RO systems: prerequisites, software requirements, pitfalls to avoid, and practical implementation tips.

Agent Management Introduction

Category: Infrastructure Setup
Format: Introduction
Duration: 1.5 hour
Cost: 1 Success Point

Focus on configuring and optimizing agents for build, test, and deployment automation. Includes scaling, securing agent communication, and troubleshooting.

Installation Workshop

Category: Infrastructure Setup
Format: Workshop
Duration: 6 hours
Cost: 4 Success Points

Hands-on walkthrough of installation from software setup through advanced configuration: prerequisites, networking, security settings, and troubleshooting techniques.

Agent Management Workshop

Category: Infrastructure Setup
Format: Workshop
Duration: 3 hours
Cost: 2 Success Points

Deploy agents across environments, manage workload distribution, secure communications, troubleshoot, and ensure high availability and scalability.

Installation Consultation

Category: Infrastructure Setup
Format: Consultation
Duration: 24 hours
Cost: 16 Success Points

Exhaustive multi-day planning and execution support for CloudBees CD/RO installation. Includes customized installation plan, advanced configuration strategies (HA, DR, enterprise integrations), and post-installation verification with a detailed report.

Agent Management Consultation

Category: Infrastructure Setup
Format: Consultation
Duration: 6 hours
Cost: 4 Success Points

In-depth assessment of agent infrastructure efficiency, distribution, workload management, security, and scalability. Concludes with a findings-and-recommendations report.

Disaster Recovery Introduction

Infrastructure Maintenance

Upgrade Assistance Introduction

Format: Introduction
Duration: 1.5 hour
Cost: 1 Success Point

Overview of upgrade planning: readiness assessment, compatibility checks, downtime management, data integrity, and common troubleshooting.

Upgrade Assistance Workshop

Format: Workshop
Duration: 3 hours
Cost: 2 Success Points

Interactive session from planning to execution of upgrades, with hands-on exercises simulating real-world scenarios to minimize downtime and ensure stability.

Upgrade Assistance Consultation

Format: Consultation
Duration: 12 hours
Cost: 8 Success Points

Thorough multi-day evaluation of upgrade readiness: environment analysis, version compatibility, risk identification, best practices, downtime strategy, and data protection; includes tailored recommendations.

Infrastructure Cost Savings Workshop

Format: Workshop
Duration: 3 hours
Cost: 2 Success Points

Strategies to reduce technology spend while maintaining performance and reliability: resource utilization, efficient scaling, automation, cost-benefit analysis, and redundancy reduction.

Monitoring and Dashboards Workshop

Format: Workshop
Duration: 3 hours
Cost: 2 Success Points

Set up and customize monitoring and dashboards to track metrics, logs, and events. Best practices for proactive management and KPI visualization.

New Features Introduction

Format: Introduction
Duration: 1.5 hour
Cost: 1 Success Point

Overview of the latest CloudBees CD/RO features and updates, demonstrations and use cases, and guidance on integrating enhancements into existing systems.

Auditing Introduction

Format: Introduction
Duration: 1.5 hour
Cost: 1 Success Point

Fundamentals of auditing in CloudBees CD/RO: change tracking, compliance, and security.
Key topics: Data Retention Strategy, Audit Reports, Change Tracking.

Health Checks and Optimization

Health Check Introduction

Format: Introduction
Duration: 1.5 hour
Cost: 1 Success Point

Essentials of performing health checks: diagnostics, performance monitoring, and proactive maintenance strategies.

Health Check Workshop

Format: Workshop
Duration: 6 hours
Cost: 4 Success Points

Comprehensive health checks: diagnostics, performance evaluations, troubleshooting, and techniques to ensure availability and reliability.

Health Check Consultation

Format: Consultation
Duration: 24 hours
Cost: 16 Success Points

Extensive multi day evaluation of performance, stability, scalability, workflow monitoring, and resilience testing. Delivers a comprehensive report with risks, inefficiencies, and recommended improvements.

Performance and Stress Testing Workshop

Format: Workshop
Duration: 6 hours
Cost: 4 Success Points

Methodologies to simulate high-load scenarios, identify bottlenecks, set up test environments, create test cases, and interpret results for optimization.

Capability Assessment

Format: Introduction
Duration: 1.5 hour
Cost: 2 Success Points

Quick expert review of current CloudBees CD/RO capabilities, with strengths, gaps, and recommendations to boost performance and scalability.

Setup and Configuration

Access Permission Design Introduction

Format: Introduction
Duration: 1.5 hour
Cost: 1 Success Point

Principles of access control: roles, permissions, and policies aligned to security and compliance standards. Prevent unauthorized access and mitigate risk.

SSO Configuration Introduction

Format: Introduction
Duration: 1.5 hour
Cost: 1 Success Point

Concepts and benefits of SSO: simplified user management, improved security practices, and reduced password fatigue. Includes setup, integration, and troubleshooting.

Plugin Configuration Introduction

Format: Introduction
Duration: 3 hours
Cost: 2 Success Points

Select, install, and configure plugins: plugin architecture, seamless integration, managing updates, compatibility, and practical demonstrations.

External Credential Provider Introduction

Format: Introduction
Duration: 1.5 hour
Cost: 1 Success Point

Integrate external credential providers to enhance security and centralized credential management; setup, configuration, and compliance best practices.

Access Permission Design Consultation

Format: Consultation
Duration: 12 hours
Cost: 8 Success Points

Comprehensive review of RBAC, permission schemes, role definitions, and policy implementations to identify vulnerabilities and inefficiencies. Delivers a findings-and-actions report.

Design and Development

Pipeline Review Introduction

Format: Introduction
Duration: 1.5 hour
Cost: 1 Success Point

Review deployment pipelines to find bottlenecks, inefficiencies, and areas to improve configuration, automation, error handling, and security within stages.

Pipeline Review Workshop

Format: Workshop
Duration: 6 hours
Cost: 4 Success Points

Advanced techniques to assess and improve automation, reliability, speed, and security; streamline deployments, integrate quality checks, and apply analytics for continuous improvement.

Pipeline Review Consultation

Format: Consultation
Duration: 24 hours
Cost: 16 Success Points

Exhaustive, multi-day analysis of end-to-end pipelines—automation levels, integrations, security, performance metrics, and best-practice alignment. Concludes with a detailed report of findings and optimizations.

Release Design Introduction

Format: Introduction
Duration: 1.5 hour
Cost: 1 Success Point

Foundations of release strategy design: planning, versioning, and deployment strategies for efficient, reliable delivery.

Procedure Development Introduction

Format: Introduction
Duration: 1.5 hour
Cost: 1 Success Point

Fundamentals of CloudBees CD/RO procedure development to design and implement robust procedures that enhance delivery pipelines.

Pipeline Development Workshop

Format: Workshop
Duration: 3 hours
Cost: 2 Success Points

Design and implement pipelines that automate from commit to deployment: tool integration, workflow management, deployment strategies, and security/compliance checks.

Self Service Catalog Introduction

Format: Introduction
Duration: 3 hours
Cost: 2 Success Points

Create and manage self-service options empowering teams to initiate, configure, and deploy releases independently—accelerating cycles and increasing accountability.

Reporting and Analytics Introduction

Format: Introduction
Duration: 3 hours
Cost: 2 Success Points

Configure dashboards for real-time visibility, customize reports for KPIs and compliance, and apply best practices for data aggregation and visualization.

Plugin Development Introduction

Format: Introduction
Duration: 1.5 hour
Cost: 1 Success Point

Introduction to plugin development for CloudBees CD/RO: plugin API, development environment, design best practices (efficient, secure, scalable), and testing/deployment strategies.

General Consulting

Q&A Session

Format: General Consulting
Duration: 1.5 hour
Cost: 1 Success Point

Expert-led session to answer organization-specific CloudBees CD/RO questions, discuss challenges, and explore best practices.

One Day of Consulting

Format: General Consulting
Duration: 6 hours
Cost: 4 Success Points

Personalized guidance to analyze setup, identify improvements, and implement best practices for efficient, scalable, and secure operations.

One Week of Consulting

Format: General Consulting
Duration: 40 hours
Cost: 20 Success Points

Comprehensive assistance: system analysis, strategic recommendations, and hands-on optimization for efficiency, scalability, and performance.

One Month of Consulting

Format: General Consulting
Duration: 160 hours
Cost: 70 Success Points

Extended engagement with deep analysis and implementation support tailored to your organization’s needs.

One Year of Consulting (AAP Service)

Format: General Consulting
Duration: 1300 hours
Cost: 650 Success Points

Long-term strategic partnership for ongoing expert assistance, optimization, and proactive enhancements across your CloudBees CD/RO environments.

Training classes

CloudBees CD/RO Level 1: Basics

CloudBees CD/RO Level 1: Basics (Dedicated Class)

Format: Training
Duration: 6 hours (1 day instructor-led)
Cost: 15 Success Points

This course builds on the knowledge learned in the CloudBees CD/RO: Essentials course. It focuses on how to use basic features and capabilities of CloudBees CD/RO and is designed with entry-level, hands-on lab exercises to provide practical exposure to core features.

What you will learn:

Describe concepts and features that can be applied across CloudBees CD/RO.
Build a basic application, environments, pipeline, and release using CloudBees CD/RO Service Catalog templates.
Configure projects, properties, and parameters.
Configure and run basic procedures.
View jobs information for pipelines and procedures.
View and modify access control on objects in CloudBees CD/RO.
Access and edit DSL in CloudBees CD/RO.
Use dashboards and reporting features at a basic level.

Audience: Anyone who needs basic usage and hands-on experience with CloudBees CD/RO, including end users in managerial and implementation roles.

Prerequisites: Complete the CloudBees CD/RO: Essentials course and have familiarity with software development lifecycles and software release processes.

CloudBees CD/RO Level 1: Basics (One Participant)

Format: Training
Duration: 6 hours (self-paced: 2-4 hours)
Cost: 5 Success Points

Same content as the dedicated class but delivered for individual participants in a self-paced format.

CloudBees CD/RO Level 1: Administration (Dedicated Class)

Format: Training
Duration: 6 hours (1 day instructor-led)
Cost: 15 Success Points

The CloudBees CD/RO Level 1: Administration course focuses on the skills required for basic administration of the CloudBees CD/RO platform. It is a case-based course with hands-on, integrated labs that demonstrate a basic configuration of CloudBees CD/RO.

What you will learn:

Local Group, User, and Persona configuration
Privilege configuration
Resource configuration
Workspace configuration
Plugin management
Project configuration

Audience: Those who need basic CloudBees CD/RO platform administration skills and those who plan to take more advanced CloudBees CD/RO platform administration courses.

Prerequisites: Complete CloudBees CD/RO: Essentials and CloudBees CD/RO Level 1: Basics courses. CloudBees CD/RO Essentials and Associate certifications are recommended.

CloudBees CD/RO Level 1: Administration (One Participant)

Format: Training
Duration: 6 hours (self-paced: ~2 hours)
Cost: 5 Success Points

Same content as the dedicated class but delivered for individual participants in a self-paced format.

CloudBees CD/RO Level 2: Deployment Automation (Dedicated Class)

Format: Training
Duration: 6 hours (1 day instructor-led)
Cost: 15 Success Points

Building on the knowledge learned in the CloudBees CD/RO Release Orchestration courses, this course focuses on deployment automation concepts and usage. It includes hands-on labs to reinforce knowledge.

What you will learn:

Describe artifact management and how it works with CloudBees CD/RO.
Describe concepts used in modeling applications and environments.
Create and use application and environment snapshots.
Create and use credentials and impersonation.
Describe deployment and rollback strategies.
Use dashboards to gain insight into deployment automation processes.

Audience: Engineers automating deployments.

Prerequisites: Complete CloudBees CD/RO: Essentials, Level 1: Basics, and the CloudBees CD/RO Release Orchestration courses and their prerequisites. Basic understanding of the software development lifecycle is recommended.

CloudBees CD/RO Level 2: Deployment Automation (One Participant)

Format: Training
Duration: 6 hours (self-paced: ~4 hours)
Cost: 5 Success Points

Same content as the dedicated class but delivered for individual participants in a self-paced format.

CloudBees CD/RO Level 2: Release Orchestration (Dedicated Class)

Format: Training
Duration: 6 hours (1 day instructor-led)
Cost: 15 Success Points

This course builds on the introductory knowledge learned in the CloudBees CD/RO Level 1: Basics course. It dives deeper into release orchestration topics and is designed with hands-on labs to give students practical exposure to Release Orchestration features and functionality.

What you will learn:

Build a release pipeline, including stages, tasks, and gates, from scratch using CloudBees CD/RO features and functionality.
Describe pipeline task types that are available.
Run a pipeline on a schedule.
Plan and track a release.
Use analytics dashboards to gain insight into releases.

Audience: Engineers creating release automations.

Prerequisites: Complete the CloudBees CD/RO Level 1: Basics course and its prerequisites. Basic understanding of software release processes is recommended.

CloudBees CD/RO Level 2: Release Orchestration (One Participant)

Format: Training
Duration: 6 hours (self-paced: ~4 hours)
Cost: 5 Success Points

Same content as the dedicated class but delivered for individual participants in a self-paced format.