CloudBees Jenkins Support policy
This page details the support policies specific to CloudBees Jenkins Support.
You can view the full CloudBees Support terms and conditions at CloudBees support terms and conditions.
The Support Core plugin.
After you submit a support issue, here’s what should happen next:
You’ll receive an automated email indicating that CloudBees has received your support request.
Depending on the priority level of your issue, you’ll be contacted by a CloudBees employee within the target response time.