CloudBees Jenkins Support policy

This page details the support policies specific to CloudBees Jenkins Support.

You can view the full CloudBees Support terms and conditions at CloudBees support terms and conditions.

What’s required

How to get support

  1. Install the Support Core plugin.

  2. Generate a support bundle.

  3. Submit a Support Request through the Support portal.

  4. In the Support Request, specify an offering of CloudBees Jenkins Support.

  5. Provide any additional requested information.

  6. Attach the Support Bundle you generated in the first step.

What you should expect next

After you submit a support issue, here’s what should happen next:

  1. You’ll receive an automated email indicating that CloudBees has received your support request.

  2. Depending on the priority level of your issue, you’ll be contacted by a CloudBees employee within the target response time.