This page details the support policies specific to CloudBees Jenkins Support.
You can view the full CloudBees Support terms and conditions at CloudBees support terms and conditions.
What’s required
-
The Support Core plugin.
How to get support
-
Install the Support Core plugin.
-
Submit a Support Request through the Support portal.
-
In the Support Request, specify an offering of CloudBees Jenkins Support.
-
Provide any additional requested information.
-
Attach the Support Bundle you generated in the first step.
What you should expect next
After you submit a support issue, here’s what should happen next:
-
You’ll receive an automated email indicating that CloudBees has received your support request.
-
Depending on the priority level of your issue, you’ll be contacted by a CloudBees employee within the target response time.