CloudBees Success Points are a flexible way of consuming Proactive and Enhanced Support Services across the entire CloudBees platform. Customers can manage and redeem Success Points through CloudBees' Support Page to access expert guidance, training, and consulting services for all CloudBees products.
Available CloudBees products
CloudBees Success Points can be used across our comprehensive software delivery platform.
CloudBees CD/RO (Continuous Delivery/Release Orchestration)
Enterprise-grade continuous delivery and release orchestration platform for managing complex deployments across hybrid and multi-cloud environments. Success Points can be used for pipeline optimization, deployment strategy consulting, and advanced configuration workshops.
CloudBees CI (Continuous Integration)
Scalable continuous integration platform built on Jenkins with enterprise security, governance, and management capabilities. Use Success Points for CI/CD pipeline consulting, Jenkins optimization, and team training.
Learn more: CloudBees CI integrated Success Points catalog
CloudBees Feature Management
Progressive delivery platform enabling safe feature releases through feature flags, A/B testing, and experimentation. Success Points cover implementation workshops, SDK integration, and governance consulting.
CloudBees Smart Tests
Intelligent test optimization and quality assurance platform that accelerates testing cycles while maintaining quality. Access rollout workshops, stabilization consulting, and testing strategy guidance.
Learn more: Smart Tests integrated Success Points catalog
Get started with Success Points
Service formats
Services are offered in different formats to meet your team’s needs:
| Format | Description |
|---|---|
Introduction |
1.5-hour introductory sessions covering fundamental concepts and best practices |
Workshop |
3-6 hour hands-on sessions with practical exercises and real-world implementations |
Consultation |
6-24 hour in-depth assessments, strategy development, and custom implementations |
General Consulting |
Flexible consulting options from 1.5 hours to 1 year for ongoing support |
Training |
Dedicated classes and individual training sessions based on official CloudBees University curriculum |
Points value system
The points required for each service vary based on:
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Format of delivery: Introduction, Workshop, or Consultation
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Duration of the service: From 1.5 hours to full-year engagements
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Complexity of the topic: Basic concepts vs. advanced implementations
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Number of participants: Individual vs. dedicated team training
Example point structure across products:
| Service Type | Introduction | Workshop | Consultation |
|---|---|---|---|
Pipeline Review |
1 point |
4 points |
16 points |
Health Check |
1 point |
4 points |
16 points |
Implementation |
1 point |
4 points |
16 points |
Training Classes |
Varies |
2-15 points |
Custom pricing |
|
Start with Introduction sessions to get familiar with a topic before moving to Workshops or Consultations. This progressive approach ensures maximum value from your Success Points investment. |
How to redeem Success Points
Follow these simple steps to redeem your Success Points:
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Navigate to the Support Portal: Go to support.cloudbees.com and access the support section .
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Select the *Redeem Success Points option*: In the Support portal, select the Redeem Success Points from the dropdown. This opens a form with a specific request type in the CloudBees Support portal.
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Complete the redemption form: Fill out the points redemption form with all required details:
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Your account information
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The specific service or product you wish to redeem points for
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Preferred engagement format (Introduction, Workshop, Consultation, Training)
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Timeline and scheduling preferences
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Team size and participant details
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Review and verify: Carefully review all information you have entered to ensure accuracy and avoid processing delays.
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Submit your request: Submit your redemption request. You will receive confirmation and follow-up communication from our professional services team.
What happens next?
After submitting your redemption request:
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Confirmation: You’ll receive acknowledgment of your request within one (1) business day.
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Consultation: A CloudBees expert will contact you to discuss your specific needs and customize the engagement.
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Scheduling: Together, you’ll schedule the service at a time that works for your team.
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Delivery: Receive expert guidance, training, or consulting tailored to your CloudBees product and business goals.
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If you encounter any issues or have questions during the redemption process, don’t hesitate to contact CloudBees support representatives or the professional services team. We’re here to help you maximize the value of your CloudBees Success Points investment. |
Additional resources
Documentation and terms
For complete terms and conditions, refer to the CloudBees Terms and Conditions.
Next steps
Ready to get started? Here’s what CloudBees recommends:
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Explore product catalogs: Review the specific Success Points catalogs for your CloudBees products.
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Assess your needs: Identify areas where expert guidance would be most valuable.
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Start small: Begin with Introduction sessions to understand concepts before deeper engagements.
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Plan your journey: Work with our experts to create a learning and optimization roadmap.
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Redeem points: Submit your first redemption request to begin your Success Points journey.