Additional Windows Installation Information

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Installer Activity

  • The installer automatically takes the following actions (where applicable to your Windows version):

  • Disables the Windows error reporting service

  • Sets HKLM\SYSTEM\CurrentControlSet\Control\FileSystem\NtfsDisableLastAccessUpdate to 0. The default value for Windows Server 2008 R2 is 1

  • Disables User Account Control (UAC) for 64-bit versions. Disabling UAC avoids popup windows for applications that require administrator privileges. If UAC is enabled, application registry access is redirected to each user’s virtual store, even if it runs under the Administrator account

  • If you invoke the installer from a network drive, an Unknown Publisher security warning might appear. You can disregard this warning and proceed with installation.

Installing from the Cygwin Shell

If you run the installer from the Cygwin shell, be advised of the following:

  • Before running the installer, disable UAC, or start the Cygwin shell using the Run as Administrator menu item (right-click the Cygwin desktop icon). Running the installer with UAC enabled might result in a “permission denied” error. This is applicable for all Windows versions that use UAC (Windows 7 and Windows Server 2008 R2).

  • You might encounter issues when running the installer from the Cygwin /tmp directory. CloudBees recommends running the installer from a different directory. This is applicable for all Windows versions.

Some antivirus software might affect the installer. Turn antivirus software off during installation. If antivirus software is running when you start the installer, you might receive an error dialog. The antivirus software might have reported CloudBees Accelerator files as a virus and removed them from the temp location. As a workaround, turn off the antivirus software and rerun the installer.

If Norton Antivirus software is installed, disable it before installation to avoid serious file system conflicts. If Norton Antivirus cannot be disabled, put the ECloud directory in an exclusion list or disable the AutoProtect feature. If you need more information, contact CloudBees technical support. For contact information, see

If you invoke the installer from a network drive, you might receive an Unknown Publisher security warning. You can disregard this warning and proceed with installation.

By default, mysqlcheck looks for my.cnf in /etc and ~/.my.cnf ` for configuration information. The installer does not currently copy my.cnf to `/etc, causing mysqlcheck to fail. You must add the following to the mysqlcheck command line parameter: --defaults-file=<path_to_my.cnf> For example:

mysqlcheck --defaults-file=/opt/ecloud/i686_Linux/mysql/my.cnf -o ecloud

The installation log file ( install_$timestamp.log ) is in the installation directory’s root by default. For example, /opt/ecloud/install_20190701_1502.log on Linux or C:\ECloud\install_20190701_1502.log on Windows.

Installer error messages appear in this file. For detailed information about the most common error messages for the Installer component of CloudBees Accelerator, see Installer Error Messages. The range for installer error codes is 6000–6999.