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Manage ServiceNow change requests

1 minute read

Use the ServiceNow actions to enable users to create and manage the change request tickets from the CloudBees platform workflows.

You can use the ServiceNow actions to perform the following operations:

Authentication methods

The ServiceNow actions support the following authentication methods to connect with ServiceNow and the user can opt for one of the methods:

  • Basic authentication - Provide the ServiceNow URL, valid username and password to connect to the ServiceNow application.

  • OAuth authentication - Along with the ServiceNow URL, valid username and password, provide the ClientId and Client Secret, which in turn can be used to generate a bearer access token with expiry. This method is more secure.

Create new request