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AI Assistant privacy and data handling

2 minute read

The AI Assistant is designed with privacy and security as core principles. This page provides an overview of how your data is handled when using the AI Assistant.

Data access scope

The AI Assistant only accesses information necessary to help you with:

  • Current page context: The page you’re viewing and available actions.

  • Your messages: Prompts and commands you send to the AI Assistant.

  • Conversation history: Your current session to provide contextual responses.

Data processing

When you interact with the AI Assistant:

  • Your message and current page context are sent securely to CloudBees servers.

  • The AI model processes your request and generates a response.

  • The response is displayed in the chat panel.

  • Your session data is temporary and not available in future sessions.

All communication uses encrypted connections (TLS/HTTPS). AI models are provided by the same infrastructure provider that hosts CloudBees Unify.

Data usage and privacy commitments

CloudBees uses conversation data to provide and improve the AI Assistant. Key privacy commitments:

Not used for shared model training

Customer data is not used to train foundation models shared across customers.

Anonymized aggregation

Any aggregated data used for analytics is anonymized and non-identifiable.

Regulatory compliance

The AI Assistant complies with GDPR, CCPA, and CloudBees' SOC 2 certification.

Secure infrastructure

AI models are provided by the same infrastructure provider that hosts CloudBees Unify.

Privacy controls

You control your privacy when using the AI Assistant:

Open only when needed

Use the AI Assistant only when you need it.

Close to end session

Closing the AI Assistant or refreshing the page ends your session.

Review before sending

Consider what information you’re sharing before sending messages.

Optional feedback

Providing feedback is optional and helps improve the AI Assistant.

Legal terms and conditions

For complete legal terms governing AI Features and data handling, refer to:

Questions or concerns

For privacy questions, data access requests, or security concerns:

  • Contact CloudBees Support.

  • Email your CloudBees account team.

  • For security issues, use the CloudBees security response process.

What’s next

How AI Assistant works