The AI Assistant treats privacy and security as core principles. It accesses your current page context, your messages, and the history of the chat you’re in. It can also access data across CloudBees Unify based on your permissions.
How your data is processed
When you interact with the AI Assistant, it sends your message and current page context securely to CloudBees servers. The AI model processes your request and generates a response in the chat panel. The AI Assistant saves your chats in Chat History so you can return to them. Chat History is personal to you, separate for each organization, and kept for 90 days. All communication uses encrypted connections (TLS/HTTPS), and the same infrastructure provider that hosts CloudBees Unify provides the AI models.
You control your exposure: Open the AI Assistant only when you need it, start a new chat when you switch tasks, and delete chats you no longer need from Chat History.
When you use Diagnose with AI, the AI Assistant receives the failed run’s logs. Consider what information you are sharing before sending a message. Providing feedback is optional.
Privacy commitments
CloudBees uses conversation data to provide and improve the AI Assistant.
- Not used for shared model training
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CloudBees does not use customer data to train foundation models shared across customers.
- Anonymized aggregation
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CloudBees anonymizes any aggregated analytics data, making it non-identifiable.
- Regulatory compliance
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The AI Assistant complies with GDPR, CCPA, and CloudBees' SOC 2 certification.
- Secure infrastructure
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The same infrastructure provider that hosts CloudBees Unify provides the AI models.
Legal terms and contact
For complete legal terms governing AI features and data handling, refer to:
For privacy questions, data access requests, or security concerns, contact CloudBees Support or your CloudBees account team.