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Introduction
Generating a support bundle
Configuring support and training access using SSO
Introduction
Explaining $JENKINS_HOME
Best practices for backup and restore
Backing up manually
Restoring manually
Restoring credentials
Using the CloudBees Backup Plugin
Scheduling your backups in the CloudBees Backup Plugin
Restoring from CloudBees Backup Plugin
Backup and restore on Kubernetes
Backup and restore on AWS
Using Velero for backup and restore of Kubernetes clusters
Introduction
Getting the CLI tool
Using the CLI tool
Examples of usage
From CloudBees Jenkins Platform Masters
Configuring an alias for the Jenkins CLI tool
Configuring the Jenkins CLI tool to work with non-TrustStore SSL certificates
CasC bundle management on Operations Center
About Plugins
Plugin management
Introduction
Administering Pipeline
Defining Pipeline
Understanding and implementing Pipeline as Code
Using Pipeline development tools
Determining plugin compatibility
Configuring Pipelines with user-scoped credentials
Using Pipeline Policies
Specifying a matrix of one or more dimensions
Converting a Freestyle project to a Declarative Pipeline
Pipeline best practices
Creating Pipelines
Triggering jobs with a simple webhook
Pipeline templates
Automating with Jenkinsfile
Pipeline syntax reference
Multibranch Pipeline Template syntax
Introduction
CloudBees Jenkins JVM troubleshooting
Performance decision tree for troubleshooting
Troubleshooting memory leaks
Troubleshooting file and thread leaks

Restoring credentials

There are three primary use cases where you may need to move credentials between masters:

  • Cloning a master.

  • Moving jobs from a monolithic master into a smaller Team Master.

  • Migrating from CloudBees Jenkins Enterprise v1 to CloudBees CI.

Managing credentials when cloning a master

You may need to create a test master from the backup of a production master. If you do so, and the masters are in the same cluster, you may receive errors, and should use the following instructions to resolve the problem:

  1. Log into the origin master and stop the master.

  2. Using administrative SSH or console access, log into the master and remove the following files:

    • $JENKINS_HOME/license.xml

    • $JENKINS_HOME/operations-center-cloud*

    • $JENKINS_HOME/operations-center-client*

    • $JENKINS_HOME/com.cloudbees.opscenter.client.plugin.OperationsCenterRootAction.xml

  3. Disable security:

    1. Open $JENKINS_HOME/config.xml.

    2. Locate the line <useSecurity>true</useSecurity> and change the value to <useSecurity>false</useSecurity>.

    3. Save $JENKINS_HOME/config.xml.

  4. Start the Jenkins service.

  5. Create a new Client Master in Operations Center and push the modified configuration in $JENKINS_HOME/config.xml to it.

Managing credentials when moving jobs between masters

If you are moving a set of jobs from a monolithic master to a Team Master and you receive "duplicate instance" errors:

  1. Stop Jenkins.

  2. Change to the $JENKINS_HOME directory.

  3. Delete the secret.key file.

  4. Delete the license.xml file.

  5. Start Jenkins.

Go to Manage Jenkins → Manage License to display your instance ID. You can also go to https://$JENKINS_URL/license to view the instance ID associated with your license.

Managing credentials when migrating from CloudBees Jenkins Enterprise v1 to CloudBees CI

If you are migrating from CloudBees Jenkins Enterprise v1 to CloudBees CI and need to manage credentials, see "Migrate credentials" in the CloudBees Jenkins Enterprise 1.x to CloudBees CI on modern cloud platforms migration guide.

The key in $JENKINS_HOME/secrets/master.key is used to encrypt the secrets inside the credentials file, $JENKINS_HOME/credentials.xml.

If you use a backup that contains a different Jenkins instance ID (for example, you restore the $JENKINS_HOME of one server on a different server, your jobs will fail because they have different credentials associated with it.

Your jobs will also fail if you copy/restore jobs with a different instance ID for a different Jenkins server.

Restoring manually
Using the CloudBees Backup Plugin